Operations Manager, AVP

Job Description

Role Overview:As the Operations Manager at AVP located in Jaipur, India, you will be responsible for upholding the profitability and values of the organization by leading business operations. Your duties will include consulting with senior leadership personnel to determine business goals or initiatives, visiting with Directors or Department Managers to relay information about company needs, and reviewing operational data to make inferences about the organizations success. You should have a command of the business domain and be familiar with Investment banking concepts specifically related to German markets/European markets. Domain knowledge on one or multiple sub-domains is preferred, with major domain areas listed below:- Asset Services e.g., Corporate Actions, Reconciliations- Income/Stocks- Trade Processing- Trade Lifecycle, Settlements(Matching/Fails), Non Trades, Cancellation and Corrections- Tax Services- International Tax Reclaims, Compensation Tax Processing (Abgeltungssteuer), US Tax reporting- Operations Control- Securities activationKey Responsibilities:- Strategic Planning: Develop and implement operational strategies aligned with the banks overall goals and objectives- Performance Monitoring: Establish and Deliver Key Performance Indicators (KPIs) to measure operational performance, track progress, and identify areas for improvements- BAU Deliveries: Ensure excellent business deliveries by monitoring service quality, addressing issues and complaints, and implementing measures to enhance the overall business quality- Process Improvement: Identify areas for operational efficiencies through automation, process reengineering, and digitization initiatives- Risk Management: Assess and mitigate operational risks, develop contingency plans, and ensure compliance with regulatory requirements- Team Management: Supervise and lead a team of operations Manager and staff, provide guidance, and foster a culture of collaboration and high performance- Budgeting and Cost Control: Develop and manage budgets for operations, monitor expenses, and identify cost-saving opportunities- Technology and Systems: Oversee the implementation and maintenance of technology systems to support operational processes and ensure data security- Relationship Management: Collaborate with internal Stakeholders such as Senior Management, risk and compliance teams, and other departments to ensure operational alignment and effective communication- Regulatory Compliance: Stay updated on banking regulations, policies, and ensure operational processes adhere to all legal and regulatory requirements- Business Continuity Planning: Develop, Follow, and implement plans to mitigate Operational disruptions and ensure business continuity in the event of crises- Reporting and Analytics: Monitor operational metrics, generate reports, and provide data-driven insights to Senior Management regularly for informed Decision Making- Transitions & Transformations: Manage the Operational impact of Organizational changes for all market-driven and client-driven changes. Ensure all transformations are successfully absorbed with no service disruption- Talent Development: Identify Skill gaps, provide training and development opportunities for operations staff, and foster a culture of continuous learning- Stakeholder Communication: Effectively communicate operational updates, challenges, and strategic initiatives to Senior Management, Council Members, and Other stakeholders- Quality Assurance: Implement quality control processes and standards to ensure accuracy, compliance, and adherence to Service Level Agreements- Team Development: Recruit, hire, train, and mentor operations manager and staff members providing guidance and support for their professional growth- Performance Management: Set performance objectives, conduct performance evaluations, provide constructive feedback, and address any performance issues within the team- Workforce Planning: Assess staffing needs, develop staffing strategies and create succession plans to ensure adequate staffing levels and talent pipeline- Employee Engagement: Foster a positive work environment, promote employee satisfaction and engagement, and implement initiatives to enhance employee morale- Diversity and Inclusion: Promote diversity and inclusion within the operations team, fostering an inclusive work environment that values different perspectives and experiencesQualification Required:- Bachelors degree or equivalent combination of education and experience. Bachelors degree in Commerce is preferred- Masters degree in Commerce or business administration from a reputed institute would be an added advantage- German Language certification from a premier Institute (Preferred)- 15 years of overall experience- 7-8 years of leadership experience- Experience working with international clients preferably with Banking captive or 3rd party organizations- Excellent Inter-personal and Public

Keyskills :
Strategic PlanningPerformance MonitoringProcess ImprovementRisk ManagementTeam ManagementRelationship ManagementRegulatory ComplianceBusiness Continuity PlanningTalent DevelopmentQuality AssuranceTeam DevelopmentPerformance ManagementWorkforce