Operations Analyst (Resource Management)

Job Description

As a Resource Manager for the Professional Services Global Delivery Center (GDC) at Salesforce, your role will involve being a strategic partner to project teams, overseeing the end-to-end staffing lifecycle. Your primary responsibility will be to balance GDC demand with internal capacity to maximize utilization while ensuring customer success and consultant growth remain top priorities.Key Responsibilities:- Act as a trusted value partner to the business, managing the full staffing lifecycle from resource request validation to final allocation.- Work closely with the Team Lead to ensure staffing decisions align with GDC-wide priorities and strategies.- Engage actively with a peer team of RMs to share cross-practice talent, solve global supply challenges, and maintain a high-performing team dynamic.- Monitor the bench and pipeline for your assigned practices, identifying potential shortfalls and suggesting proactive solutions.- Lead staffing meetings with GDC stakeholders to align resources against open requests and provide data-backed insights on bench health and utilization.- Negotiate staffing trade-offs between projects, managing stakeholder expectations and escalating complex conflicts to the Team Lead.- Maintain accuracy in backend systems (Org62/FinancialForce) for Single Source of Truth reporting.- Review upcoming closures and renewals, ensuring start dates align with capacity and adjusting plans accordingly.- Assign consultants to projects based on skillsets, experience, and availability.- Provide narrative on capacity plans and highlight any challenges in supply or demand.Qualifications Required:- 3 years of experience in Professional Services staffing, Resource Management, or Operations within a fast-paced global environment.- Proven ability to manage as an independent Staffing Manager while also being an integral part of a structured team.- Ability to navigate matrix ways of working, influence stakeholders, and resolve conflicts in high-pressure situations.- Strong analytical skills with the ability to interpret Salesforce data for reporting.- Hands-on experience with Salesforce CRM and/or PSA tools like FinancialForce/Certinia is highly preferred.- Excellent written and verbal communication skills, including the ability to present materials to leadership.- Ability to multitask, manage tight deadlines, and adapt to shifting priorities in a rapidly evolving business environment.About Salesforce:Salesforce is the #1 AI CRM, where humans and agents collaborate to drive customer success. The company values ambition, trust, and innovation, making workforce transformation a reality. Salesforce is looking for passionate Trailblazers who are dedicated to improving businesses and the world through AI.If you are ready to shape the future and redefine whats possible for yourself, AI, and the world, join Salesforce today and unleash your potential. As a Resource Manager for the Professional Services Global Delivery Center (GDC) at Salesforce, your role will involve being a strategic partner to project teams, overseeing the end-to-end staffing lifecycle. Your primary responsibility will be to balance GDC demand with internal capacity to maximize utilization while ensuring customer success and consultant growth remain top priorities.Key Responsibilities:- Act as a trusted value partner to the business, managing the full staffing lifecycle from resource request validation to final allocation.- Work closely with the Team Lead to ensure staffing decisions align with GDC-wide priorities and strategies.- Engage actively with a peer team of RMs to share cross-practice talent, solve global supply challenges, and maintain a high-performing team dynamic.- Monitor the bench and pipeline for your assigned practices, identifying potential shortfalls and suggesting proactive solutions.- Lead staffing meetings with GDC stakeholders to align resources against open requests and provide data-backed insights on bench health and utilization.- Negotiate staffing trade-offs between projects, managing stakeholder expectations and escalating complex conflicts to the Team Lead.- Maintain accuracy in backend systems (Org62/FinancialForce) for Single Source of Truth reporting.- Review upcoming closures and renewals, ensuring start dates align with capacity and adjusting plans accordingly.- Assign consultants to projects based on skillsets, experience, and availability.- Provide narrative on capacity plans and highlight any challenges in supply or demand.Qualifications Required:- 3 years of experience in Professional Services staffing, Resource Management, or Operations within a fast-paced global environment.- Proven ability to manage as an independent Staffing Manager while also being an integral part of a structured team.- Ability to navigate matrix ways of working, influence stakeholders, and resolve conflicts in high-pressure situations.- Strong analytical skills with the ability to inte

Keyskills :
Stakeholder ManagementProfessional Services StaffingBench ManagementCapacity PlanningResource AllocationConflict ManagementNegotiation