Inside Sales Representative - English speaking

Job Description

As an Inside Sales Executive at HNS GOLD, your role will involve handling inbound and outbound customer leads, engaging prospective customers, qualifying business opportunities, scheduling branch visits, and supporting business conversion through effective follow-ups.**Key Responsibilities:**- Contact prospective customers generated through various sources such as digital marketing campaigns, websites, social media platforms, referrals, etc.- Handle inbound and outbound calls professionally and efficiently.- Understand customer requirements and provide accurate information about HNS GOLDs gold buying services.- Build rapport with customers and maintain regular follow-up communication.- Ensure prompt responses to customer inquiries and requests.- Qualify leads based on business requirements and customer intent.- Schedule customer appointments and coordinate branch visits.- Follow up with customers to maximize lead conversion opportunities.- Coordinate with branch teams for seamless customer handling and business closure.- Maintain high lead-to-walk-in and lead-to-conversion ratios.- Accurately update customer information and interaction details in the CRM system.- Track lead status and maintain complete records of customer communication.- Generate daily activity reports and lead conversion reports.- Ensure data accuracy and compliance with company policies.**Qualification Required:**- Graduate in any discipline.If you have 1-4 years of experience in Inside Sales, Telecalling, Lead Generation, Customer Service, BPO, Call Center, or CRM Operations, or even if you are a fresher with excellent communication skills, you are encouraged to apply. You should possess excellent communication skills in English, Hindi, and Bengali/Assamese, strong customer handling and persuasion abilities, good interpersonal and relationship-building skills, basic knowledge of CRM software and MS Office applications, strong follow-up and negotiation skills, ability to work under targets and deadlines, positive attitude, and a team-oriented mindset. As an Inside Sales Executive at HNS GOLD, your role will involve handling inbound and outbound customer leads, engaging prospective customers, qualifying business opportunities, scheduling branch visits, and supporting business conversion through effective follow-ups.**Key Responsibilities:**- Contact prospective customers generated through various sources such as digital marketing campaigns, websites, social media platforms, referrals, etc.- Handle inbound and outbound calls professionally and efficiently.- Understand customer requirements and provide accurate information about HNS GOLDs gold buying services.- Build rapport with customers and maintain regular follow-up communication.- Ensure prompt responses to customer inquiries and requests.- Qualify leads based on business requirements and customer intent.- Schedule customer appointments and coordinate branch visits.- Follow up with customers to maximize lead conversion opportunities.- Coordinate with branch teams for seamless customer handling and business closure.- Maintain high lead-to-walk-in and lead-to-conversion ratios.- Accurately update customer information and interaction details in the CRM system.- Track lead status and maintain complete records of customer communication.- Generate daily activity reports and lead conversion reports.- Ensure data accuracy and compliance with company policies.**Qualification Required:**- Graduate in any discipline.If you have 1-4 years of experience in Inside Sales, Telecalling, Lead Generation, Customer Service, BPO, Call Center, or CRM Operations, or even if you are a fresher with excellent communication skills, you are encouraged to apply. You should possess excellent communication skills in English, Hindi, and Bengali/Assamese, strong customer handling and persuasion abilities, good interpersonal and relationship-building skills, basic knowledge of CRM software and MS Office applications, strong follow-up and negotiation skills, ability to work under targets and deadlines, positive attitude, and a team-oriented mindset.

Keyskills :
Customer handlingInterpersonal skillsNegotiation skillsExcellent communication skillsPersuasion abilitiesRelationshipbuilding skillsCRM software knowledgeMS Office applications knowledgeFollowup skillsTargetorientedPositive attitude