Network Security Associate

Job Description

As a Network Security Associate at BT, you will be part of a dedicated team focused on protecting the company, customers, and communities from cyberattacks. You will have the opportunity to challenge yourself daily, enhancing your skills and experience while contributing to a safer digital environment. With access to top-notch technology and ample training resources, your efforts will be valued in a friendly and flexible work setting.**Role Overview:**- Assist in resolving Sale Operation processes and service issues by collaborating with various teams and conveying essential information to stakeholders.- Support incident management, prioritize and diagnose issues, and escalate complex incidents to operational managers.- Develop and maintain relationships with suppliers, customers, and internal stakeholders.- Collate data for accurate reporting and insights on key performance metrics.- Contribute to Service Operations initiatives aligned with clients business requirements.- Assist in implementing tactical strategies and improvement plans for Sales Operations.- Enhance operational efficiency by solving standard problems and following existing procedures.- Ensure operational effectiveness of support services and maintain accurate contractual and delivery documentation.**Key Responsibilities:**- Information Management- Communication- Technology Implementation- Continuous Improvement- Problem Solving- Service Level Agreement Management- IT Operations- Cloud Computing- Customer Relationship Management- Technical Support- Incident Management- Escalation Management- Decision Making- Project/Programme Management- Growth Mindset- Quality Assurance- Inclusive Leadership**Qualifications Required:**- Strong communication skills- Ability to implement technology effectively- Continuous improvement mindset- Problem-solving abilities- Experience in service level agreement management- Proficiency in IT operations and cloud computing- Customer relationship management skills- Technical support expertise- Incident and escalation management capabilities- Decision-making skills- Project/Programme management experience- Growth mindset- Commitment to quality assurance- Inclusive leadership qualities**Additional Details:**- Security is a rapidly growing sector within the organization, with a focus on protecting networks from over 6,500 cyber attacks daily.- BT invests over 40m in research annually and is the largest private cyber employer in the UK, employing nearly 3,000 people.- BT operates globally with 90,000 employees in 180 countries, striving to create a safe and inclusive working environment for all individuals to succeed.If you are considering flexible working arrangements, such as job sharing or reduced hours, we encourage you to apply. Additionally, reasonable adjustments will be provided during the selection process upon request. As a Network Security Associate at BT, you will be part of a dedicated team focused on protecting the company, customers, and communities from cyberattacks. You will have the opportunity to challenge yourself daily, enhancing your skills and experience while contributing to a safer digital environment. With access to top-notch technology and ample training resources, your efforts will be valued in a friendly and flexible work setting.**Role Overview:**- Assist in resolving Sale Operation processes and service issues by collaborating with various teams and conveying essential information to stakeholders.- Support incident management, prioritize and diagnose issues, and escalate complex incidents to operational managers.- Develop and maintain relationships with suppliers, customers, and internal stakeholders.- Collate data for accurate reporting and insights on key performance metrics.- Contribute to Service Operations initiatives aligned with clients business requirements.- Assist in implementing tactical strategies and improvement plans for Sales Operations.- Enhance operational efficiency by solving standard problems and following existing procedures.- Ensure operational effectiveness of support services and maintain accurate contractual and delivery documentation.**Key Responsibilities:**- Information Management- Communication- Technology Implementation- Continuous Improvement- Problem Solving- Service Level Agreement Management- IT Operations- Cloud Computing- Customer Relationship Management- Technical Support- Incident Management- Escalation Management- Decision Making- Project/Programme Management- Growth Mindset- Quality Assurance- Inclusive Leadership**Qualifications Required:**- Strong communication skills- Ability to implement technology effectively- Continuous improvement mindset- Problem-solving abilities- Experience in service level agreement management- Proficiency in IT operations and cloud computing- Customer relationship management skills- Technical support expertise- Incident and esca

Keyskills :
Information ManagementCommunicationTechnology ImplementationContinuous ImprovementProblem SolvingIT OperationsCloud ComputingCustomer Relationship ManagementTechnical SupportIncident ManagementEscalation ManagementQuality AssuranceService Leve