Production Support Analyst

Job Description

Role Overview:As a Production Support Analyst at FNZ Group, your role goes beyond traditional application support. You will be responsible for investigating and resolving complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative measures, you will safeguard the integrity of services while continuously driving improvement. Your core responsibility will be to ensure the seamless functioning of applications as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.Key Responsibilities:- Application Support: Ensuring that deployed applications function correctly and efficiently.- Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.- Release & Change Management: Supporting testing and overseeing the release process for production fixes and changes.- Service Transition: Facilitating smooth transitions from project support to production support for all changes.- Service Level Management: Assisting Service Managers in delivering FNZ services while meeting key performance indicators (KPIs), service level agreements (SLAs), and contractual obligations.Qualifications Required:- Relevant production support experience and/or qualification within a relevant field.- Proficient in writing and optimizing SQL queries to analyze, retrieve, and manipulate data efficiently.- Strong analytical thinking and problem-solving skills.- Independent, self-directing, and delivery-focused working style.- Excellent organizational, administration, and time management skills.- Ability to communicate confidently with internal and external clients to understand and fulfill requirements.- Prioritizing tasks efficiently in a high-pressure, fast-paced environment.- Collaborating with teams while maintaining a self-directed, delivery-focused working style.Additional Details:FNZ Group is an established and rapidly growing company in the financial technology sector. They partner with over 650 financial institutions and 8,000 wealth management firms, enabling over 20 million people across all wealth segments to invest in the things they care most about, on their own terms. FNZ has over 20 offices globally with 4500 employees and is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. Role Overview:As a Production Support Analyst at FNZ Group, your role goes beyond traditional application support. You will be responsible for investigating and resolving complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative measures, you will safeguard the integrity of services while continuously driving improvement. Your core responsibility will be to ensure the seamless functioning of applications as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.Key Responsibilities:- Application Support: Ensuring that deployed applications function correctly and efficiently.- Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.- Release & Change Management: Supporting testing and overseeing the release process for production fixes and changes.- Service Transition: Facilitating smooth transitions from project support to production support for all changes.- Service Level Management: Assisting Service Managers in delivering FNZ services while meeting key performance indicators (KPIs), service level agreements (SLAs), and contractual obligations.Qualifications Required:- Relevant production support experience and/or qualification within a relevant field.- Proficient in writing and optimizing SQL queries to analyze, retrieve, and manipulate data efficiently.- Strong analytical thinking and problem-solving skills.- Independent, self-directing, and delivery-focused working style.- Excellent organizational, administration, and time management skills.- Ability to communicate confidently with internal and external clients to understand and fulfill requirements.- Prioritizing tasks efficiently in a high-pressure, fast-paced environment.- Collaborating with teams while maintaining a self-directed, delivery-focused working style.Additional Details:FNZ Group is an established and rapidly growing company in the financial technology sector. They partner with over 650 financial institutions and 8,000 wealth management firms, enabling over 20 million people across all wealth segments to invest in the things they care most about, on their own terms. FNZ has over 20 offices globally with 4500 employees and is committed to opening up wealth so that everyone, everywhere can

Keyskills :
SQL queriesVBNETSQL ServerAnalytical thinkingProblemsolving