Senior Configuration Specialist

Job Description

As a Real-time End-user Support Specialist at the company, your role will involve providing immediate assistance to end-users and implementing platform changes based on customer requests. You will ensure that configurations are in line with Sprinklr best practices and meet specific client requirements. Collaboration with cross-functional teams, including developers, QA engineers, product support, and product managers, will be essential to resolve issues and contribute to product enhancements. Your responsibilities will also include creating and maintaining detailed documentation such as knowledge base articles and FAQs to support both customers and internal teams. Additionally, you will analyze support processes, identify areas for improvement, and implement solutions to enhance the customer experience and streamline operations. Identifying and deploying Tactical Use Cases (TUCs) as needed and supporting the Project Manager in building the projects business case will also be part of your duties.Qualifications Required:- Bachelors degree in Technology, Communications, or a related field from a reputable institution.- Strong knowledge of MongoDB is a plus.- Excellent written and verbal communication skills.- Strong analytical thinking and problem-solving abilities.- Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.- Adaptability and a quick-learning mindset in a fast-paced, dynamic environment.- Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions.- Project management experience is an added advantage.- Prior experience in client-facing roles is essential. As a Real-time End-user Support Specialist at the company, your role will involve providing immediate assistance to end-users and implementing platform changes based on customer requests. You will ensure that configurations are in line with Sprinklr best practices and meet specific client requirements. Collaboration with cross-functional teams, including developers, QA engineers, product support, and product managers, will be essential to resolve issues and contribute to product enhancements. Your responsibilities will also include creating and maintaining detailed documentation such as knowledge base articles and FAQs to support both customers and internal teams. Additionally, you will analyze support processes, identify areas for improvement, and implement solutions to enhance the customer experience and streamline operations. Identifying and deploying Tactical Use Cases (TUCs) as needed and supporting the Project Manager in building the projects business case will also be part of your duties.Qualifications Required:- Bachelors degree in Technology, Communications, or a related field from a reputable institution.- Strong knowledge of MongoDB is a plus.- Excellent written and verbal communication skills.- Strong analytical thinking and problem-solving abilities.- Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.- Adaptability and a quick-learning mindset in a fast-paced, dynamic environment.- Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions.- Project management experience is an added advantage.- Prior experience in client-facing roles is essential.

Keyskills :
MongoDBWritten CommunicationVerbal CommunicationEnterprise SoftwareAdaptabilityProject ManagementAnalytical ThinkingProblemSolvingSoftwareasaService SaaSSocial Media PlatformsQuick LearningResourcefulnessSolutionOriented