Service Account Manager

Job Description

As a Service Delivery Manager in our service organization, your role involves overseeing the delivery of service to customer accounts with a focus on maintaining customer satisfaction and driving profitability through effective management of service teams. Your strong leadership skills, financial knowledge in service business operations, and ability to manage multiple projects simultaneously will be essential for success in this role. Key Responsibilities:- Manage and lead the service delivery team to ensure that all service operations meet customer expectations for quality and efficiency.- Develop and implement strategies to enhance service delivery and increase customer satisfaction.- Monitor and analyze service delivery metrics, making necessary adjustments to improve performance.- Coordinate training and development initiatives for service personnel to boost their technical skills and customer service capabilities.- Oversee budgeting and financial performance for the service area, including forecasting and managing expenses effectively.- Ensure compliance with local regulations and safety standards in all service operations.- Build strong relationships with customers by understanding their needs and delivering high-quality service.Qualifications:- Technical degree or equivalent experience in HVAC systems or related fields.- Minimum of 8 years of management experience in HVAC service delivery or related fields.- Demonstrated ability to lead and develop teams effectively.- Strong analytical and problem-solving skills, with a keen focus on detail and quality.- Excellent communication and interpersonal skills to effectively communicate with clients and team members.- Experience in financial management and budget oversight.- Proficiency in Microsoft Office Suite. As a Service Delivery Manager in our service organization, your role involves overseeing the delivery of service to customer accounts with a focus on maintaining customer satisfaction and driving profitability through effective management of service teams. Your strong leadership skills, financial knowledge in service business operations, and ability to manage multiple projects simultaneously will be essential for success in this role. Key Responsibilities:- Manage and lead the service delivery team to ensure that all service operations meet customer expectations for quality and efficiency.- Develop and implement strategies to enhance service delivery and increase customer satisfaction.- Monitor and analyze service delivery metrics, making necessary adjustments to improve performance.- Coordinate training and development initiatives for service personnel to boost their technical skills and customer service capabilities.- Oversee budgeting and financial performance for the service area, including forecasting and managing expenses effectively.- Ensure compliance with local regulations and safety standards in all service operations.- Build strong relationships with customers by understanding their needs and delivering high-quality service.Qualifications:- Technical degree or equivalent experience in HVAC systems or related fields.- Minimum of 8 years of management experience in HVAC service delivery or related fields.- Demonstrated ability to lead and develop teams effectively.- Strong analytical and problem-solving skills, with a keen focus on detail and quality.- Excellent communication and interpersonal skills to effectively communicate with clients and team members.- Experience in financial management and budget oversight.- Proficiency in Microsoft Office Suite.

Keyskills :
LeadershipProject managementComplianceBudgetingCustomer serviceTechnical skillsAnalytical skillsCommunication skillsInterpersonal skillsFinancial managementFinancial knowledgeProblemsolving skills