SERVICE DELIVERY LEAD L1

Job Description

Role Overview:As a Service Delivery Lead L1 (Contract) at Wipro Limited, your role is to ensure excellent customer service delivery of all technology solutions and products to clients. This involves effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client.Key Responsibilities:- Oversee and manage service delivery by meeting all contractual/ SLA commitments- Ensure contract compliance & adherence- Review and drive appropriate actions on internal and external audit findings- Monitor and review all projects in the account on various delivery parameters- Lead delivery teams to understand customer goals and key performance metrics- Monitor and review delivery dashboards across accounts to track progress and identify red flags- Manage and resolve complex project escalations and risks- Ensure effective resource allocation and retention- Drive initiatives for continuous improvement and process excellence- Contribute to revenue and profitable growth by meeting agreed targets and identifying new opportunities- Develop, manage, and leverage relationships in the account to build customer centricity- Drive delivery transformation through automation and innovation focusQualifications Required:- Mandatory Skills: IT Operations Management- Experience: 5-8 YearsAdditional Details:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in an ever-changing world. Join Wipro to be part of a modern and end-to-end digital transformation partner with bold ambitions, empowering you to design your own reinvention and evolve with the business and industry. Role Overview:As a Service Delivery Lead L1 (Contract) at Wipro Limited, your role is to ensure excellent customer service delivery of all technology solutions and products to clients. This involves effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client.Key Responsibilities:- Oversee and manage service delivery by meeting all contractual/ SLA commitments- Ensure contract compliance & adherence- Review and drive appropriate actions on internal and external audit findings- Monitor and review all projects in the account on various delivery parameters- Lead delivery teams to understand customer goals and key performance metrics- Monitor and review delivery dashboards across accounts to track progress and identify red flags- Manage and resolve complex project escalations and risks- Ensure effective resource allocation and retention- Drive initiatives for continuous improvement and process excellence- Contribute to revenue and profitable growth by meeting agreed targets and identifying new opportunities- Develop, manage, and leverage relationships in the account to build customer centricity- Drive delivery transformation through automation and innovation focusQualifications Required:- Mandatory Skills: IT Operations Management- Experience: 5-8 YearsAdditional Details:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in an ever-changing world. Join Wipro to be part of a modern and end-to-end digital transformation partner with bold ambitions, empowering you to design your own reinvention and evolve with the business and industry.

Keyskills :
IT Operations Management