Support Engineer I - IN (AWS and Linux/Windows)

Job Description

As an L1 Support Engineer at our company, you will be responsible for delivering first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). Your role will involve monitoring AWS environments, troubleshooting OS issues, applying system patches, and ensuring the performance, availability, and security of Windows and Linux systems. You will also assist customers and uphold operational standards in a cloud environment, making this position ideal for an entry-level professional passionate about cloud technologies, OS management, and patching.**Key Responsibilities:**- Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.- Respond to alerts related to Windows and Linux system health (e.g., CPU, memory, disk usage, unpatched vulnerabilities) and take corrective actions.- Perform basic troubleshooting and maintenance for Windows (e.g., event logs, services) and Linux (e.g., logs, processes) VMs in AWS.- Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.- Contribute to and maintain knowledge base articles specific to Windows and Linux troubleshooting, OS patching procedures, and AWS-related tasks.- Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.- Adhere to security best practices for managing Windows and Linux systems.- Identify and report potential OS-level security threats or vulnerabilities in AWS-hosted VMs.**Required Skills and Qualifications:****Technical Skills:**- Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).- Proficiency in basic Windows and Linux administration.- Experience with basic OS patching processes.- Familiarity with AWS core services and their integration with Windows and Linux VMs.- Knowledge of troubleshooting techniques for OS-level issues in cloud environments.- Competence in command-line interfaces and scripting.- Understanding of backup and recovery processes for Windows and Linux systems in AWS.**Soft Skills:**- Excellent verbal and written communication skills.- Strong problem-solving and analytical skills.- Ability to work independently and collaboratively.- Customer-focused mindset.**Experience:**- 1-2 years of experience in IT support, including hands-on work with Windows and Linux operating systems and OS patching (preferred).- Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage.**Education:**- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).**Certifications (Preferred):**- AWS Certified Cloud Practitioner- Microsoft Technology Associate (MTA): Windows Operating System Fundamentals- RHEL Linux or equivalent Linux certificationIf required, you should be willing to work in shifts to provide 24/7 support for Windows and Linux systems, including patching windows. Additionally, you should be comfortable with remote collaboration tools like Microsoft Teams and Outlook. As an L1 Support Engineer at our company, you will be responsible for delivering first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). Your role will involve monitoring AWS environments, troubleshooting OS issues, applying system patches, and ensuring the performance, availability, and security of Windows and Linux systems. You will also assist customers and uphold operational standards in a cloud environment, making this position ideal for an entry-level professional passionate about cloud technologies, OS management, and patching.**Key Responsibilities:**- Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.- Respond to alerts related to Windows and Linux system health (e.g., CPU, memory, disk usage, unpatched vulnerabilities) and take corrective actions.- Perform basic troubleshooting and maintenance for Windows (e.g., event logs, services) and Linux (e.g., logs, processes) VMs in AWS.- Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.- Contribute to and maintain knowledge base articles specific to Windows and Linux troubleshooting, OS patching procedures, and AWS-related tasks.- Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.- Adhere to security best practices for managing Windows and Linux systems.- Identify and report potential OS-level security threats or vulnerabilities in AWS-hosted VMs.**Required Skills and Qualifications:****Technical Skills:**- Strong understanding of Windows operating systems (e.g., Windows S

Keyskills :
Linux distributionsWindows administrationLinux administrationScriptingAnalytical skillsCustomer supportIT supportAWSWindows operating systemsOS patching processesAWS core servicesTroubleshooting techniquesCommandline interfacesBackuprecovery