LTI hiring Infra Monitoring Support.

Job Description

Dear Candidate,Greetings from Larsen & Toubro Infotech!We are hiring forInfra Monitoring Support.Exp : 1- 4YearsLocation : - Pune, Mumbai, Chennai, BangaloreNotice period - Immediate to 30 DaysPrimary Skills required: We are looking for candidates who should have at least L1 or L1.5 skills of Windows Server , Active Directory, Monitoring, VMware, Backup and Network.
• Application and Infrastructure monitoring:
• Manage the monitoring environment, ensuring all systems and applications are configured for proper event and capacity management visibility
• Provides governance, functional goal definitions, and critical success factors for the major ITIL processes focusing on Continual Service Improvement (CSI)
• Oversee a wide variety of infrastructure and Applications including but not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications
• Compile and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical staff in predicting future problems or outages
• Incident / Problem Management:
• Perform technical analysis, document, and drive restoration of service for major incident events
• Be accountable for the efficient and effective execution of the major incident management process
• Coordinate and participate in major incident events as required
• Track and document all defects and resolutions in detail through a designated ticketing system
• Participates in training, guides, and advises associates on the major incident management process
• During a major incident, actively document a detailed timeline including key milestones
• Play key role in a team of 8-10 Command Center resources offshore and locally
• Communications:
• Ensure that appropriate and timely global communications are sent to senior management, the business, and clients keeping them advised of incidents and customer impact
• Develop and maintain reporting, metrics, and analysis for IT
• Participate in meetings with staff and executives to discuss problem management items including post-incident reviews, root cause analysis, and remediation planning
• Contact point for customers, partners and internal teams regarding service impacting issues, outages, and solution status
• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate
• Some experience in process documentation and preparing reports with complex technical data for users who are not subject matter experts
• You need to be able to work with large volumes of data and isolate essential relevant information for best decision making
Must Have:
• Minimum 2-year experience in a technology support or operations role
• An analytical thinker, good communicator and able to work well in a team environment
• Excellent interpersonal and relationship building skills
• Effective time management skills will be required
• Excellent written, oral communication and analytical skills
• Strong ability to identify patterns and anomalies in vast quantities of data
• ITIL Foundations v3+ certification or ITIL Knowledge
• Ability to participate in an on-call rotation within the Command Center team of 3-5, including answering critical phone calls and organizing major incident bridge calls with multiple IT Teams 24x7 while on-call
• Experience with developing and maintaining technical and procedural documentation including KPIs, workflows, and diagrams
Regards,Team HR

Keyskills :
monitoringvmwareactive directorybackupnetworkl1.5 windows serverl1 windows server