LTI hiring Knowledge Manager.

Job Description

Dear Candidate,Greetings from Larsen & Toubro Infotech!We are hiring forKnowledge Manager.Notice period:- Immediate JoinerExperience- 5-8yrsLocation:- Bengaluru, Mumbai, Pune, ChennaiKey skills : Knowledge management, Content designing, Content writing, ITSM, ServiceNow, ITIL.Technical Skills:
• Accountable to Define, Manage & Deliver a robust and relevant Knowledge Management Program, equipping practitioners with the best high quality knowledge content.
• Facilitate knowledge Management strategic planning by designing the content for a targeted knowledge base.
• Acquire, curate and maintain high quality, latest and easy accessible content through execution of end to end knowledge Management process.
• Excellent knowledge in writing website content, blogs, articles, case studies, Infographics, social media promotion content, sales email template, brochure, fiction, non-fiction content, motivational stories, etc.
• Promote knowledge capture and contents reuse through operational & business processes.
• Identify & Document the KB articles critical to the customer deliverables or End user reference and recommend how to surface at scale.
• Develop trusted relationship with Customer SPOCs and mid-level stakeholders to understand business needs and priorities, as input to the knowledge Management strategy.
• Design, Develop, Monitor & Measure the progress against Knowledge Management Plan and evolve as needed to ensure the outcomes deliver expected value to the business.
• Ensure efficient and effective integration between the Defined KB articles with ITSM tools like SNOW etc.
• In partnership with IT Service Delivery staff, ensure technical support teams are operating in adherence with all defined KB articles & User manuals, Policies and Processes, and with associated contractual Service Level Agreements
• In partnership with IT Project Management Office, leverage ITSM knowledge to facilitate regular reviews of operational readiness criteria to help ensure stability and supportability of all new or modified services
Process Skills:
• Self-Starter - Takes independent action to identify and solve Knowledge gaps and related problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
• Problem Solving - Recognizes problems related to Knowledge Management Framework and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
• Innovative - Builds and improves key operational and process Knowledge User Manuals & SOPs that enhance the effectiveness of the project and helps technical staff to refer during delivery. Generates new ideas, challenges the status quo, and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization to understand various Industry Best Practices related to Knowledge Management
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
Behavioral Skills:
• An academic degree or equivalent qualifications
• Fluent in English language, spoken and written
• Excellent communication and facilitation skills
• Ability to build trusted relationships across stakeholders
• Excellent knowledge in writing website content, blogs, articles, case studies, Infographics, social media promotion content, sales email template, brochure, fiction, non-fiction content, motivational stories, etc.
• Proficiency in ServiceNow is beneficial
• Willing to work in a team environment working 24X7
Certification:
• ITIL4 Foundation or higher certification or similar working experience in IT Service Management Sector.
• Exposure in Content Writing.
Regards,Team HR

Keyskills :
knowledge managementcontent designingcontent writingitilitsmservicenow