KYC Officer

Job Description

As a KYC Officer at JP Morgan Chase in the Financial Crime team, you will play a crucial role in supporting the build-out of the LOB Escalations function and overseeing the day-to-day operations of the relationship review process. Your responsibilities will include overseeing a team of LOB Escalations managers, ensuring onboarding of customers, timely review of KYC records, and collaborating with key stakeholders in Compliance to uphold policy adherence. This role reports to the Head of KYC Operations.Key Responsibilities:- Implement strategies for LOB Escalations function and establish a comprehensive roadmap for all process-related functions.- Oversee end-to-end processing of LOB Escalations to ensure reviews are completed within defined SLAs.- Manage a team of Team Leaders, providing guidance and coaching on daily operations.- Provide fact-based analysis on key strategic initiatives within the LOB Escalations function and drive day-to-day processes.- Ensure policies and procedures are up to date, collaborating with various teams for regular maintenance and improvement.- Report to Head of LOB Escalations, maintain quality standards, and drive change management for integration of Firmwide standards.- Identify knowledge gaps, collaborate on training plans, and promote ongoing knowledge sharing within the function.- Partner with Senior Management to ensure KPIs align with operational requirements, monitor metrics, highlight concerns, propose solutions, and track progress.- Provide oversight and support to LOB Escalation Team Leads, set performance targets, conduct reviews, and develop career development plans.- Respond to areas identified by Audit and Regulator reviews, execute process improvements, and provide Subject Matter Expert support on key initiatives.Qualifications Required:- Minimum 5 years of experience in the financial services sector, specifically in Financial Crime.- Previous experience in Financial Crime, AML, Compliance, KYC, Audit, Regulation, Risk & Controls with knowledge of Retail Products/Client Types.- Strong communication skills, ability to build partnerships with stakeholders, and prioritize work effectively.- Proven track record in driving engagement, prioritizing peoples development, and leadership experience.- Excellent analytical and research skills, detail-oriented with a quality-focused work ethic.- Flexibility to operate in a changeable environment, proactive, and accountable.- Experience in creating and managing training material, providing clear SME input for all levels.Preferred Qualifications:- Proficiency in MS Office, especially Excel reporting.- Knowledge of reporting systems like Tableau.- Financial Crime Qualifications (e.g., ICA Diplomas, ACAMS, etc.).Please note that the required experience level for this role is not specified as Unclear Seniority. As a KYC Officer at JP Morgan Chase in the Financial Crime team, you will play a crucial role in supporting the build-out of the LOB Escalations function and overseeing the day-to-day operations of the relationship review process. Your responsibilities will include overseeing a team of LOB Escalations managers, ensuring onboarding of customers, timely review of KYC records, and collaborating with key stakeholders in Compliance to uphold policy adherence. This role reports to the Head of KYC Operations.Key Responsibilities:- Implement strategies for LOB Escalations function and establish a comprehensive roadmap for all process-related functions.- Oversee end-to-end processing of LOB Escalations to ensure reviews are completed within defined SLAs.- Manage a team of Team Leaders, providing guidance and coaching on daily operations.- Provide fact-based analysis on key strategic initiatives within the LOB Escalations function and drive day-to-day processes.- Ensure policies and procedures are up to date, collaborating with various teams for regular maintenance and improvement.- Report to Head of LOB Escalations, maintain quality standards, and drive change management for integration of Firmwide standards.- Identify knowledge gaps, collaborate on training plans, and promote ongoing knowledge sharing within the function.- Partner with Senior Management to ensure KPIs align with operational requirements, monitor metrics, highlight concerns, propose solutions, and track progress.- Provide oversight and support to LOB Escalation Team Leads, set performance targets, conduct reviews, and develop career development plans.- Respond to areas identified by Audit and Regulator reviews, execute process improvements, and provide Subject Matter Expert support on key initiatives.Qualifications Required:- Minimum 5 years of experience in the financial services sector, specifically in Financial Crime.- Previous experience in Financial Crime, AML, Compliance, KYC, Audit, Regulation, Risk & Controls with knowledge of Retail Products/Client Types.- Strong communication skills, ability to build partnersh

Keyskills :
AMLComplianceKYCAuditLeadershipAnalytical SkillsTraining ManagementMS OfficeTableauFinancial CrimeRegulationRiskControlsRetail ProductsClient TypesResearch Skills