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Customer Success Manager - Bhopal

Fresher Bhopal, Madhya Pradesh 05 Dec, 2025

Job Location	Bhopal, Madhya Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BFSI
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Role Overview:You will be joining YuCollect, part of the Yubi Group, as a Subject Matter Expert (SME) to drive the adoption and usage of solutions within the collections industry. Your role will involve troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling.Key Responsibilities:- Adoption: - Facilitate the adoption of YuCollects solutions within client organizations by tailoring strategies for maximum effectiveness. - Engage with clients to understand their needs, challenges, and ensure our solutions meet their expectations.- Usage: - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients leverage the solutions to their fullest potential.- Troubleshoot: - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address any system or process-related challenges.- Travel: - Extensive travel required to engage with clients.Qualification Required:- Experience: - Over 3 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Proven track record in developing strategies for increasing product usage and client satisfaction.- Skills: - Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. - Exceptional relationship management skills for building and nurturing long-term client partnerships. - Effective objection handling to confidently and constructively address client concerns. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. - In-depth industry knowledge and fluency in the local language for effective client communication.,

Keyskills :
Relationship ManagementUpsellingCollections IndustryClient AdoptionFinancial SolutionsCrossselling

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