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Customer Care Associate

Fresher Bhopal, Madhya Pradesh 06 Jan, 2026

Job Location	Bhopal, Madhya Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

As an Escalation Desk Support (Level 2) at our company based in Indore, you will play a crucial role in handling escalated customer issues effectively. Your key responsibilities will include:- Providing level 2 support for resolving customer escalations- Handling customer queries regarding products or services- Collaborating with other teams to ensure timely resolution of issues- Maintaining detailed records of customer interactions and transactionsTo excel in this role, you should meet the following qualifications:- Minimum 6 months to 1 year of experience in voice process, including customer handling, sales, business development, or US staffing- Educational qualification of 12th pass or above- Excellent communication skills in English and Hindi- Ability to work in rotational shifts, mostly day shiftsIn addition to the specific job role, here are some additional details about the company:- Work schedule of 5 days a week- Full-time and permanent job type- Benefits include Provident Fund- Language proficiency required in English and Hindi- In-person work locationIf you are a proactive and customer-focused individual with the required experience and skills, we look forward to welcoming you to our team.,

Keyskills :
Customer HandlingSalesBDE

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