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Technical Solutions Consultant, gTech Ads

1.00 to 4.00 Years   Brazil (Brazil)   11 May, 2025
Google India Pvt Ltd
Job LocationBrazil (Brazil)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryInternet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Technical Solutions Consultant, gTech AdsLocation: So Paulo, State of So Paulo, BrazilExperience Required: Early Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.Apply: Share link | Copy link | Email a friendMinimum qualifications:

  • Bachelors degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
  • Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
  • Experience with Data/SQL and web technologies.
Preferred qualifications:
  • Experience working with Google Ads Network and e-commerce products.
  • Understanding of System Design/API.
  • Understanding of back-end Infrastructure, mobile app operating system, mobile app data analytics product, with the ability to debug issues using debug log.
  • Ability to troubleshoot and debug tagging issues on websites using Developer tools (e.g., Chrome Devtool).
  • Ability to interpret data to help influence across cross-functional stakeholders in product and engineering organizations as well as to communicate technical problems to both technical and non-technical audiences.
  • Ability to develop tools to enable/improve troubleshooting of technical issues (e.g. Monitoring/Diagnostic).
About the jobThe gTech Ads Customer Support team provides high quality customer care to strategic advertisers and internal business teams, managing challenges for Googles advertiser base on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to deliver optimal customer experience.Google creates products and services that make the world a better place, and gTechs role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities
  • Deliver outstanding customer service, through advanced troubleshooting of complex technical advertising product issues surfaced by strategic advertising customers and internal Google Sales teams.
  • Engage with cross-functional partners, including Sales, Engineering and Product teams, to identify recurring advertiser pain points and product serviceability gaps, and build automation frameworks to detect and prevent product bugs/issues in the long-term.
  • Prototype and develop the internal tools ecosystem to enable faster and more effective troubleshooting of customer issues and assist with the development of bespoke customer solutions.
  • Collaborate with Engineering in resolving complex technical issues and bugs.
  • Collaborate with Engineering teams on new product and infrastructure launches.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Locations: So Paulo, State of So Paulo, Brazil

Keyskills :
technical troubleshooting stakeholder management data/sql experiencesolution engineering debugging skillsapi operating system mobile consultant infrastructure web technologies

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