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Assistant Manager - Customer Service

5.00 to 10.00 Years   Chennai, Hyderabad, Kolkata   27 Jun, 2022
Oberoi Realty Ltd
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Roles and ResponsibilitiesPromptly respond to customer calls & emails Follow set processes on various service activities i.e. Welcome call, Welcome email , payment schedule. Timely resolution of any issues and control further escalation e.g. Irate customers, customers requiring further clarifications, exceptions etc.
    • Liaise with internal departments to ensure that queries are clarified and resolved satisfactorily Identify customers requirements and manage the customer relationship in the best interest of the organization while meeting customer expectations
    • Takes extra steps to achieve high customer satisfaction, such as customizing/ refining existing products and services to meet customer needs.
    • Timely approvals for exceptions and deviations through appropriate IOMs Communicate timely such approvals / disapprovals to customers.
    • Pre intimation to customers before milestone is achieved Ensure Demand Letters are sent upon the milestone completion date Follow up / send reminder letters / emails & update status of dues Follow up with customers on Form 16B Intimating customers on the 26Qb & Challan towards the TDS payments. Timely action on cases which require management approvals (grace period, extensions, cancellations as per process)
    • Timely Execution of Allotment Letters, Agreement Registration and Bank NOC
    • Completing fit out/final Possession process with Customer Satisfaction
    • Upselling and Cross Selling to existing customer base
    Desired Candidate ProfileHandled Post Sales Process with a Real Estate Developer, Medium level of proficiency in the use of Microsoft Office programs, especially MS Word, MS Excel and MS PowerPoint, Exposure to some ERP, Good knowledge of the real estate Industry with respect to Post Sales process. MBA in Marketing/ Graduate,

Keyskills :
tatcross sellingsalesmisbankingpost salesdemand letters

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