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Associate - Operations

0.00 to 1.00 Years   Chennai   15 Apr, 2025
Live Connections
Job LocationChennai
EducationNot Mentioned
SalaryRs 50,000 - 2.0 Lakh/Yr
IndustryFinTech
Functional AreaDBA / DatawarehousingData Entry
EmploymentTypeFull-time

Job Description

    Duties and Responsibilities
    • Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
    • Review cases due to credit card fraud and investigate the case to find a solution
    • Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
    • Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
    • Tracking and maintaining fraud incident reports and other related analysis
    • Work with clients to collect and document information that may be used in resolving outstanding disputes
    • Ensure that all chargeback activities are handled in accordance with regulatory requirements
    • Compile the figures from various databases to build the team monthly chargeback report
    • Validating chargeback report by utilizing internal and external software systems
    • Providing support for special projects as required
    • Ensuring adherence to quality parameters
    • Analyze and develop service improvement strategies in response to client feedback
    • Support in complaint monitoring and effective and timely complaint resolution
    Job Requirements
    • Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
    • Be a good team player and collaborate well with others with respect and dignity
    • Good verbal and written communication skills
    • Ability to interact with client and team members in a professional and respectful manner
    • Proven ability to multi-task, handle stressful situations and deadline pressures
    • Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation
    • Problem-solving skills. Accuracy and attention to detail
    • Should be creative, systematic and fast learner
    • Strong oral and written competency
    • Minimum 0 to 1 years of relevant work experience.

Keyskills :
misdata analysis

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