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CSA (Customer Service Associate)

Fresher   Chennai, Tamil Nadu   28 Jul, 2025
AGS CINEMAS PVT LTD
Job LocationChennai, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Responsibilities for Customer Service Associate Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organizations products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have Participate in training opportunities provided by the organization or by outside entities Establish and maintain good rapport with customers by using positive language and anticipating their needsQualifications for Customer Service Associate 2 years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team Extensive knowledge of the companys policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs Ability to explain complex concepts in a clear, simple manner to customers Strong command of written and verbal English Excellent organizational and multitasking skills Ability to maintain a calm and polite manner in stressful situationsContact Details:Name : Rajesh Kumar - HRNumber : 99hidden_mobile5 Willingness to cooperate with customers and management to resolve any issues that may ariseJob Types: Full-time, Permanent, FresherBenefits: Health insurance Provident FundSchedule: Night shift Rotational shiftQuarterly bonusApplication Question(s): Age: 20Education: Secondary(10th Pass) (Required),

Keyskills :
customer servicecommunicationproduct knowledgedocument managementsalestrainingrelationship managementEnglish languageproblemsolving

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