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Executive-GDC Jid_1218j8

2.00 to 4.00 Years   Chennai, Hyderabad, Kolkata   06 Apr, 2022
KPMG
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryNBFC ( Non Banking Financial Services )
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Executive - Advisory Operations (RM) Roles and responsibilities We are recruiting for an Executive in the Advisory Operations team to support resource management and workflow allocation. The responsibilities will include:
    • Good understanding of resource management (RM) tools (IEX, ASPECT / EWFM, Blue Pumpkin etc )
    • Use of Tools to update schedules, reconcile booking requests, update absence, terminations and create placeholders for new employees
    • Ability to support resource management queries through skill searches on the tool & stakeholder connect
    • Track resource availability
    • Reporting on Intraday / Workflow management
    • Work with delivery to ensure updates to skill set tool
    • Process Documentation & Change Management Adhere to process documents and ensure updates based on changes
    • Strong understanding of key metrics within WFM
    • Data retention & management in line with prescribed guidelines
    Essential skills required Education / professional qualifications Graduate in any system Prior Experience: 2 - 4 years of experience in Operations and workflow management Technical skills:
    • Intermediate Microsoft Excel
    • Basic knowledge of Word and PowerPoint
    • Knowledge on the following will be an added advantage:
    Database ManagementKnowledge of RM tools (EWFM/Aspect, IEX, Blue pumpkin) and workflow tools like Avaya/CMS Supervisor Behavioral / team skills
    • Striving for quality and precision
    • Excellent written and verbal communication skills
    • Strong time management skills to meet challenging timelines
    • Flexibility to adapt to working hours and work environments
    • Ability to build and maintain relationships within team and other departments
    ,

Keyskills :
key metricsblue pumpkinmicrosoft exceltime managementchange managementmanagement skillsresource managementverbal communicationiexsetwordewfmexcelmetrics

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