Learning & Development Manager

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 25 - 50%Job DescriptionAre you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team Part of Worldpay from FIS, our Merchant Solutions division, the Enterprise Learning and Development Team is in charge of training all colleagues who serve our Enterprise customers. The team works closely with sales leaders and sales team members across the organisation to arm them with the tools they need to excel. We also work closely with our Product colleagues to train the rest of the organisation on new developments and innovations being launched across FIS.Our Enterprise Learning and Development Team sits inside our Enterprise Go-to-Market team, which has the overall goal of helping each line of business hit their commercial goals. What you will be doing You will be working as a part of Learning and Development for our entire Merchant Solutions Enterprise business (more than 1,000 colleagues) and collectively with the team you will undertake a mixture of training coordination (scheduling training to be delivered by internal/external experts) and training delivery (delivered by the team themselves). The primary areas the team cover are:
• Induction for new joiners
• Product training
• Sales skills & competencies training
• Personal development
• Sales process & tools training
• Management training (to new, aspiring, and experienced managers)
The Learning and Development Manager works closely with other teams across the business to build an understanding of their strategies and develop the capabilities required for the business.This is an individual contributor role that requires an ability to work under pressure, flexibly and to regular deadlines. The role is completely global in nature, as our Enterprise sales colleagues are based in every region, so training needs to be delivered across more than a dozen time zones and with an understanding of local needs and preferences.Learning & Development Manager (Sales skills & competencies focus) responsibilities include:
• Designing and maintain relevant training materials and training communications
• Evaluating effectiveness of training initiatives and measuring outcomes
• Delivering highly engaging live sessions using various formats and tools across all levels
• Applying best in class instructional design methods to create quality content and update regularly
• Identifying opportunities to implement blended learning solutions to maximise the impact and transferability of learning on the job
• Incorporate the company s values in all training delivered
• Building strong relationships with key stakeholders around the business, particularly with Commercial teams to ensure strong sales engagement
• Conducting training needs analysis for team we support globally, to identify gaps and suggest training opportunities to each team s leader
• Work with external vendors, ensuring value for money and that all training providers are sourced carefully and paid on time
What you bring:
• 2-3 years in a Learning and Development related field Sales training delivery is a MUST
• Initiative and sound judgement
• Extensive knowledge and experience of the full learning cycle
• Commercially aware
• Credibility and gravitas to support key stakeholders
• Team contributor
• Use of authoring tools e.g. Camtasia, Articulate
• Experience of online and offline instructional design
• Excellent presentation skills
• Excellent Microsoft Office skills including PowerPoint, MS Teams, Excel
Added bonus if you have:
• A good degree
• Knowledge of the payments industry and our products
What we offer you
• Competitive salary and attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• Varied and challenging work to help you grow your skillset
.Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
marketingneeds analysisrecruitmentsalestraining needs analysisfield salestraining needsrecruiting