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Linux Engineer, APAC

4.00 to 8.00 Years   Chennai, Hyderabad, Kolkata   09 Jun, 2022
Canonical Ltd
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    • Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
    • Work to resolve complex customer problems related to Ubuntu OpenStack technologies, Juju, MAAS, as well as general Ubuntu Server and Desktop issues.
    • Ensure that each support case owned by you is handled as per our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
    • Communicate using our support portal and make/receive phone calls with customers to facilitate efficient resolution of issues
    • Contribute new articles and maintain existing knowledge base articles.
    • On a rotation basis, be available for on-call support out of office hours.
    • Participate in a regular weekend working rotation.
    • Ability to travel internationally up to 20% of the time.
    • Capable of mounting a server in top of a standard datacenter rack.
    Required Skill & Experience
    • Experience supporting Linux systems.
    • BA/BS degree in Computer Science or related technical field or equivalent experience.
    • Familiar with OpenStack, virtualization and other Cloud technologies.
    • Advanced troubleshooting (up to application layer, including, core dump analysis and kernel dump analysis desirable).
    • Demonstrable expertise in one or more of the following areas:
    • Advanced storage (RAID, LVM, SAN, file system tuning, etc.)
    • Advanced networking (bonding, firewalling, bridging, switching, network file system tuning, etc.)
    ,

Keyskills :
linuxmysqlsambatroubleshooting

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