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Network Ops Control Specialist

2.00 to 3.00 Years   Chennai, Hyderabad, Kolkata   10 Aug, 2022
BMC Software
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Description and Requirements #LI-PS1BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.Primary Roles and Responsibilities:
    • Day to day Operation of NOC; event to incident lifecycle management in accordance with defined processes.
    • Network Ops Control Specialist responsibility is oriented towards proactively managing, maintaining efficient operating states of Infrastructure & insuring continuity of Services; and responding to critical incidents & problems that impact these.
    • The selected candidate must understand the overall relationship between infrastructure component to the Business & IT services.
    • Critical incident follow-up in accordance with defined Crisis management processes.
    • Monitor events/incidents and follow-up in case of business impact.
    • In case of Business Impact send notifications to IT users to know the current progress on outage.
    • initiate a crisis call for quick service restoration.
    • 24 by 7 Rotational work shift & weekend working.
    • Perform L1 troubleshooting of Network related issues.
    • Coordinate with Vendor and get the network issue fixed.
    • Start /Stop application services during windows patching.
    • Be Punctual during office hours.
    Experience/ Qualifications:
    • Strong verbal and written communication skills are required for interaction with a global team.
    • Engineering Graduate in Computer Science or relevant field
    • 2-3 Years of experience in IT Infrastructure Operations and Monitoring
    • Exposure to ITIL Framework & Change and Incident Management tools
    • Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activities
    • Strong analytical, multi-tasking & problem-solving skills
    • Customer oriented attitude
    It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
it infrastructure operationsitil frameworkquick service

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