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Officer - Operations Support Analyst 2

Fresher   Chennai, Tamil Nadu   28 Sep, 2025
Citi
Job LocationChennai, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As an Officer - Operations Support Analyst 2 (Internal Job Title: Ops Support Analyst - C10) based in Chennai, India, you will be responsible for the following key tasks:- Track, manage and work workstreams within the required Service Levels- Complete a Balance Sheet & P&L review- Serve as an escalation contact between analysts and the business- Provide oversight of the function to ensure all activities are completed within the timeframe- Assist with process reviews relating to policy changes- Process journal entries following the documented process- Handle Sanction Screening and disposition of alerts- Manage different work queues and assist with the production of department MIS and reporting- Deliver a high level of customer service to internal customers- Complete a comprehensive Balance Sheet & P&L review, verifying and identifying balances and troubleshooting inconsistencies- Produce Journal entries for Month-end accruals, legal and PPI reserves, and corrective ledgers- Support the business with KPMG audit by identifying and providing supporting documentation to KPMG as requested- Coordinate ledger transactions with Ops teams- Have good knowledge of Cross-border transfers, US Compliance, and Sanction procedures- Take personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits- Follow through tasks and take ownership to ensure they are completed to the required standards- Adhere to policies and standard framework decided by the company to meet client needs- Meet all Control and Compliance requirements and update procedures as required- Ensure day-to-day operations are performed, and SLAs are met as agreed for all businesses- Ensure timely and accurate processing- Escalate incomplete/delayed processing in a timely mannerQualifications Required:- Bachelors degree with a minimum of 5-7 years of banking experience is preferred- Hands-on experience with funds transfer systems like Flexcube, CitiDirect- Flexible to work in UK/US time zones and holidays- Excellent communication skills, both verbal and written- Good Microsoft skills including Excel, Word, and Outlook- Knowledge of risk & controls to resolve first-level escalated inquiries- Computer literate with the ability to grasp several in-house systems quickly- Demonstrates collaborative competencyPlease note the details regarding the job family group, job family, time type, and most relevant skills are omitted as per the instructions provided.,

Keyskills :
FlexcubeCitiDirectMicrosoft ExcelMicrosoft WordMicrosoft OutlookFunds transfer systemRiskcontrols

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