Product Support Representative II

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionAbout the role: As a Product Support Representative, you are the knowledge hub for our merchants. You work hand in hand with the customer to answer their questions on gift cards and troubleshoot technical queries. You offer a one stop shop to answer all gift card related technical questions.About the team:The Gift Support team is responsible for troubleshooting Gift related issues as well as speaking as the expert to all things related to the Gift Card product. This team works directly with FIS s merchants and partners to resolve their inquiries timely and efficiently.What you will be doing:You are the direct point of contact for the customer to ensure their technical questions are answered promptly.Handle customer inquiries and resolving support issues such as inability to process gift cards, help with reporting or reporting issues or billing issues.Provide in-depth product support and researching client issues.Troubleshoot problems with equipment or software applications and recommend corrective action.Document customer information and recurring technical issues to support product quality programs and product development.What you will need: Aptitude to learn and apply payment product knowledgeStrong analytical, organizational and time management skillsThe ability to work independentlyEffectively communicate both written and verbally in a clear, concise mannerKnowledge of FIS products a plusWhat we offer you:At FIS, you can learn, grow, and make an impact in your career. Our benefits include:Flexible, Hybrid work environment- both remote and in office opportunities Exposure to new technology and innovation in FinTech Professional and personal development resources Opportunities to volunteer and support charities Generous Paid Time off, Paid Sick time off, Paid Paternity LeaveCompetitive salary and benefits.Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
product supportgift cardspersonal developmentonline privacytime managementbehavioral training