Senior Service Engineer

Job Description

Overview: Cloud Operations + Innovation (CO+I) is the team behind one of the World s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft s Cloud First mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission. If you want to have fundamental impact on how Microsoft s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, if you have strong technical and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you!In this role, the Senior Service Support Engineer will be responsible for understanding the services and components required to deliver a particular experience, establishing clear service or component optimization strategies, and introducing new capabilities and technologies that revolutionize the user experience and advance the industry. You will be part of a self-managed Feature Crew responsible for the overall experience. You will engage and manage multiple internal and external stakeholders. You will also play a key role in defining the service offering and roadmap to enable Microsoft s teams to achieve amazing results in their own digital transformation.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.Responsibilities:As a Data Analyst on our team within the Core Operations Functions (COF) organization, you will own the end-to-end reporting and key data assets utilized by leadership review and analysis.
• Collaborate across teams to define our future state data strategy and data model.
• Collaborate across teams to advance our tooling and capabilities.
• Interpret data and analyses, write reports, create dashboards, and make actionable recommendations.
• Evangelize analysis results to key stakeholders to positively impact player and business outcomes.
• Define, automate, and deliver core reporting as a tool for presenting results and aid in storytelling.
• Present insights and learnings to key stakeholders and executives in standard business forums.
• Define, generate, automate, and monitor OKR metrics for the team. Ensure metrics are both simple to understand and easy to use in driving the business.
• Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques.
• Define and implement data governance policies and procedures.
• Provide clarity to business and technical stakeholders on our data nuances.
• Continually seek opportunities in how we can make better use of data to inform better business decisions.
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
, Minimum Qualifications:
• 2+ years of experience in processing and building visualizations using reporting tools such as Power BI and Excel
• 2+ years of experience as a data engineer, BI developer, or data analyst
• 2+ years of developed data acquisition systems / tools for automated metric reporting.
Preferred Qualifications:
• Strong analytical skills and/or Business Intelligence Skillset.
• Experience in data analytics & reporting tools and techniques (e.g. Power BI, Power Query, DAX, SQL)
• Technical data analysis/modeling experience using Excel/R/Power BI/SAS/STATA or similar platforms and familiarity with one or more programming or scripting languages such as Python, R, SQL
• Ability to clearly and concisely communicate the results of analytics project to influence key stakeholders
• Ability to assimilate relevant data from various sources and provide key insights that drive recommendations
• Demonstrated experience with data pipelines, data cleansing, data transformations and other analytical techniques for data manipulation
• Experience in defining master data or information governance policies and procedures
• Demonstrated experience in Enterprise data management and systems integration
• Be able to decompose complex systems and processes into easy-to-understand building blocks
• Ability to think strategically, work effectively in ambiguous situations and respond favorably to change, execute effectively, work under deadline pressure and manage multiple projects
• Strong written and oral communication, organization, and time-management skills with high attention to detail
• Able to lead with curiosity and a strong growth mindset
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.#COICareersMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
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