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Technical Support - EV After Sales Industry

5.00 to 10.00 Years   Chennai, Hyderabad, Kolkata   30 Aug, 2022
Michael Page
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Industry - Auto / Auto AncillaryCategory - OperationsJob Type - Permanent - Managerial position in a leading global OEM- Opportunity to work in the EV domain with a global OEM giantClient Details :Our client is a global OEM giant which has its presence in more than 50+ countries across the globe and is among top 5 electric vehicle manufacturersDescription :Reporting to the Head of Central Tech Support Division, you will be responsible for: - Be a bridge of technical support and communication between Dealers, Field staff and Plant teams for all EV related issues- Management and deployment of technical teams based on criticality of issues and dealership as well as field concerns- Aftersales Technical process deployment, and standards implementation across all involved stakeholders- Knowledge of Onsite/Field problem investigation and root cause analysis of EV product problems. Drive and lead initiation and deployment of Field Actions- Single point of contact between external stakeholders, suppliers, and plant team members- Participate in the plant technical review meetings and provide strategic inputs and actual field feedback- Support in forming and documenting the solutions and containment of product issues for networkProfile :- An overall experience of at least 5-10 years in automotive industry preferably with a major OEM and a strong engineering background in Mechanical/Electrical domain- Significant experience in EV diagnosis and solving EV field issues and providing expert technical support- Sound knowledge of all Automobile systems, Vehicle electronics and Telematics and Technical problem solving & analysis specifically in the EV Domain- Communicating effectively across internal and external stakeholders as well as guiding dealer partners and field membersJob Offer :- An opportunity to be a part of the growing EV industry with a global OEM giant- Opportunity to be a part of an inclusive and technology driven work culturePage Group India is acting as an Employment Agency in relation to this vacancy. Contact - Abhay Gadhvi - +91 hidden_mobile The Apply Button will redirect you to website. Please apply there as well.,

Keyskills :
root cause analysisroot causeproblem solvingelectric vehicletechnical supportoemrootsoundactingagencybridgeformingstrategyanalysisdiagnosissuppliersmanagementautomobile

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