Training Program Manager, RBS Training and ACES

Job Description

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The teams primary role is to create and enhance retail selection on the worldwide Amazon online catalog and reduce defects.The RBS training team builds people capabilities to make RBS the most customer obsessed team in Amazon. As a training program manager in this team, your responsibility will include creating and managing training programs end-to-end, thinking big and innovating, and managing flow of information across multiple stakeholders to enhance user experience.We are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.Roles and Responsibilities: Engage with stakeholders, evaluate business problems, and conduct need analysis exercises to identify training opportunities. Use industry best practices and manage entire program lifecycle, including stakeholder relationships and innovating to enhance program effectiveness and user experience. Effectively prioritize program roadmaps to concurrently manage multiple programs based on need/strategy. Create strategies/mechanisms for systematically measuring training impact based on insights from data and anecdotes, thus driving continuous improvement. Create and manage communication strategy for promoting and reporting on program strategy/goal, change management, and risk management. Write/support writing business review documents, status reports etc., aligned to Amazon business writing standards. Mentor other team members based on need. Manage and maintain vendor partners, delivery media and e-Learning application, software, for scale and ease.Basic qualifications: Graduate in any discipline. Overall 8 years of experience including 3 years of experience in managing training/people development related projects or programs. Demonstrated experience of managing and driving innovative training solutions is a plus. Demonstrated experience of managing stakeholder relationships and working with stakeholders at all levels, across multiple teams.BASIC QUALIFICATIONS3 years experience in program or project managementExperience defining program requirements and using data and metrics to determine improvements3 years experience working cross functionally with tech and non-tech teams5 years of work experience in people capability developmentDemonstrated experience of managing training needs analysis and developing training roadmaps.Experience in collaborating with instructional designers, training design teams/content developers to build training content. Knowledge of authoring tools is a plus.PREFERRED QUALIFICATIONSCertification in Training Analysis, Training Design, Psychometric tools, Assessment / Development Center or Project Management.Demonstrated experience of Instructional Design and development using authoring tools.Job detailsIN, TN, ChennaiLeadership Development and TrainingEducation: Any GraduateIndustry: Consumer Durables/FMCG, Warehousing

Keyskills :
training needspeople developmenttraining designtraining programscommunicationcapab