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Healthcare Manager

Fresher   Coimbatore   13 Nov, 2025
SARA INFOTECH
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaAllied Health Services
EmploymentTypeFull-time

Job Description

    Job Summary:We are seeking a highly motivated and experienced Healthcare Manager to lead and manage teams handling Voice-based patient/provider support and Accounts Receivable (AR) follow-up processes. The ideal candidate will have strong expertise in US healthcare RCM, excellent leadership skills, and a proven track record in driving operational excellence in both inbound/outbound voice processes and AR resolution.Key Responsibilities:1. Team Management:
    • Lead, manage, and mentor teams handling both voice-based processes (patient/provider calls) and AR follow-up.
    • Ensure staffing, training, performance management, and retention of team members.
    • Drive KPIs such as call quality, resolution rate, AR aging, collections, and team productivity.
    2. AR Process Oversight:
    • Monitor and optimize the AR follow-up process for US healthcare clients (insurance follow-up, denial management, payment posting insights).
    • Ensure timely follow-up with payers for unpaid/underpaid claims.
    • Analyze trends in denials and work with internal teams to reduce rejections.
    3. Voice Process Oversight:
    • Manage inbound and outbound calls related to patient inquiries, insurance verification, provider coordination, etc.
    • Ensure quality and compliance with HIPAA and client-specific guidelines.
    • Monitor call audits, quality scores, and provide coaching for improvement.
    4. Client and Stakeholder Management:
    • Serve as a point of contact for client escalations and operational updates.
    • Participate in client calls, business reviews, and performance reports.
    • Collaborate with quality, training, and compliance teams to meet SLA targets.
    5. Reporting & Analysis:
    • Prepare daily/weekly/monthly dashboards and reports related to AR and voice operations.
    • Analyze data to identify performance gaps, improvement opportunities, and process optimization.
    Required Skills and Qualifications:
    • Bachelors degree or equivalent; certification in RCM or Healthcare Administration is a plus.
    • 5 years of experience in US healthcare BPO industry, with at least 2 years in a managerial capacity.
    • Strong understanding of RCM lifecycle, especially AR follow-up and denial management.
    • Experience handling healthcare voice processes inbound and outbound.
    • Excellent communication, leadership, and stakeholder management skills.
    • Knowledge of tools like Athena, EPIC, Kareo, or other EHR/PM systems is desirable.
    • Proficient in MS Excel, reporting tools, and quality metrics.
    Preferred:
    • Familiarity with HIPAA compliance and PHI handling.
    • Prior experience managing multi-process teams (voice non-voice).
    • Six Sigma or Lean certification (preferred but not mandatory).

Keyskills :
voice processus healthcarehealthcarear calling

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