Support lead - ETL - Manager

Job Description

As a Data and Analytics Manager - Support Lead - ETL at EY, you will have the opportunity to be part of a leading firm and a growing Data and Analytics team. You will be responsible for providing 24/7 production support for critical applications and systems, troubleshooting and resolving production issues, conducting root cause analysis, implementing permanent fixes, collaborating with development teams, and driving continuous improvement initiatives. Your key responsibilities include:- Provide 24/7 production support for critical applications and systems.- Troubleshoot and resolve production issues in a timely manner.- Conduct thorough root cause analysis (RCA) to identify underlying issues.- Implement permanent fixes to prevent recurrence of issues.- Collaborate with development teams to ensure seamless deployment of fixes.- Drive continuous improvement (CI) initiatives to enhance system performance and reliability.- Maintain detailed documentation of incidents, RCA, and resolutions.- Monitor system performance and proactively address potential issues.To succeed in this role, you should have proven experience in production support, 8 - 11 years of experience, expertise in bug fixing and troubleshooting, knowledge of RCA methodologies, ability to implement permanent fixes effectively, experience in driving CI initiatives, proficiency in SQL, PL/SQL, and ETL tools, excellent problem-solving and analytical skills, and strong communication and collaboration abilities.To qualify for this role, you must have a Bachelors degree in Computer Science, Information Technology, or a related field, experience with monitoring tools and incident management systems, and familiarity with ITIL processes and best practices. Additionally, it would be beneficial to have exposure to ETL tools, knowledge about P&C insurance, understanding of Business Intelligence, Data Warehousing, and Data Modelling, experience in the Insurance and Banking domain, prior client-facing skills, and the ability to lead a team of at least 4 members.At EY, you will have the opportunity to work with inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, develop new skills, progress your career, and have the freedom and flexibility to handle your role in a way that suits you. EY is committed to building a better working world by creating long-term value for clients, people, and society through trust and innovation. As a Data and Analytics Manager - Support Lead - ETL at EY, you will have the opportunity to be part of a leading firm and a growing Data and Analytics team. You will be responsible for providing 24/7 production support for critical applications and systems, troubleshooting and resolving production issues, conducting root cause analysis, implementing permanent fixes, collaborating with development teams, and driving continuous improvement initiatives. Your key responsibilities include:- Provide 24/7 production support for critical applications and systems.- Troubleshoot and resolve production issues in a timely manner.- Conduct thorough root cause analysis (RCA) to identify underlying issues.- Implement permanent fixes to prevent recurrence of issues.- Collaborate with development teams to ensure seamless deployment of fixes.- Drive continuous improvement (CI) initiatives to enhance system performance and reliability.- Maintain detailed documentation of incidents, RCA, and resolutions.- Monitor system performance and proactively address potential issues.To succeed in this role, you should have proven experience in production support, 8 - 11 years of experience, expertise in bug fixing and troubleshooting, knowledge of RCA methodologies, ability to implement permanent fixes effectively, experience in driving CI initiatives, proficiency in SQL, PL/SQL, and ETL tools, excellent problem-solving and analytical skills, and strong communication and collaboration abilities.To qualify for this role, you must have a Bachelors degree in Computer Science, Information Technology, or a related field, experience with monitoring tools and incident management systems, and familiarity with ITIL processes and best practices. Additionally, it would be beneficial to have exposure to ETL tools, knowledge about P&C insurance, understanding of Business Intelligence, Data Warehousing, and Data Modelling, experience in the Insurance and Banking domain, prior client-facing skills, and the ability to lead a team of at least 4 members.At EY, you will have the opportunity to work with inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, develop new skills, progress your career, and have the freedom and flexibility to handle your role in a way that suits you. EY is committed to building a better working world by creating long-term value for clients, people, and society through trust and innovation.

Keyskills :
SQLPLSQLETL toolsBug fixingTroubleshootingMonitoring toolsRoot cause analysis RCAContinuous improvement CI initiativesIncident management systems