9039@558874,Cruise Booking

Job Description

 **Job Title**: **Cruise Booking Specialist****Location**: Delhi**Industry**: Travel / Cruise Line / Tourism  As we continue to grow, we’re looking for a **Cruise Booking Specialist** to join our dedicated team. If you have a passion for travel, customer service, and cruise vacations, we’d love to have you on board!---### **Job Description**:The **Cruise Booking Specialist** will be responsible for assisting customers in planning, booking, and managing their cruise vacations. You will work closely with clients to understand their preferences, provide tailored recommendations, and ensure all booking details are accurate and timely. This is a fantastic opportunity for someone with a strong background in travel or cruise bookings, who thrives in a customer-focused, fast-paced environment.---### **Key Responsibilities**:- **Customer Consultation**: Engage with clients to understand their travel needs, preferences, and budget, offering personalized cruise recommendations and itineraries.- **Booking Management**: Assist customers with the booking process, including cabin selection, dining options, shore excursions, and travel insurance.- **Pricing & Promotions**: Stay informed about current cruise promotions, discounts, and deals to provide clients with the best available options.- **Documentation & Confirmation**: Ensure all travel documentation (e.g., cruise tickets, itineraries, and confirmation emails) is accurate and sent to clients in a timely manner.- **Customer Support**: Address any client inquiries before, during, or after their cruise, offering solutions to issues that may arise with bookings or itineraries.- **Travel Coordination**: Assist with pre-cruise arrangements, including hotel bookings, airport transfers, and transportation.- **CRM Management**: Use the company’s CRM system to maintain detailed records of customer preferences, bookings, and follow-ups.- **Industry Knowledge**: Stay up-to-date with the latest cruise offerings, new ships, itineraries, and cruise line policies to offer expert advice and recommendations to clients.- **Sales & Upselling**: Upsell additional services such as shore excursions, beverage packages, or room upgrades, while maintaining a customer-first approach.---### **Requirements**:- Previous experience in travel booking or cruise reservations preferred (1-2 years).- Strong knowledge of the cruise industry, cruise lines, and popular cruise destinations.- Excellent customer service and communication skills, both written and verbal.- Proficiency with travel booking software and CRM systems (e.g., Sabre, Amadeus, CruisePro, or similar platforms).- Strong organizational skills and attention to detail.- Ability to work in a fast-paced environment, managing multiple bookings and deadlines.- Ability to work independently and as part of a team.- Flexibility to work evenings, weekends, or holidays as needed (especially during peak travel seasons).---### **Preferred Qualifications**:- Certification from a recognized travel or cruise industry association (e.g., CLIA – Cruise Lines International Association).- Knowledge of international travel regulations, including passport and visa requirements.- Fluency in multiple languages is a plus.- Experience working with a variety of cruise lines (e.g., Carnival, Royal Caribbean, Norwegian, Princess, etc.).---### **Why - **Passion for Travel**: Work with a team that shares your love for travel and exploring the world.- **Growth Opportunities**: We provide opportunities for career advancement and ongoing professional development.- **Cruise Perks**: Enjoy exclusive cruise discounts and special offers.- **Competitive Compensation**: Competitive base salary, performance bonuses, and benefits package, including healthcare, retirement plans, and paid time off.- **Dynamic Work Environment**: Join a friendly and supportive team in a fun and fast-paced industry.---**To Apply**: Please submit your resume and a cover letter detailing your relevant experience and passion for travel to 9039@558874 

Keyskills :
Amtrak process Cruise Booking PPC Calls Meta Calls US Travel Process UK Process GDS Amadeus BPO Voice Customer Care team leader Travel Sales Consultant Sales