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Customer Support Executive (Onroll)

2.00 to 5.00 Years   Delhi   10 Oct, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryFMCG / F&B
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Actively address user issues by providing timely and effective solutions, ensuring a positive customer experience.Initiate calls to users to understand their problems and concerns, demonstrating a proactive approach to resolving issues, timely follow-ups, and enhancing customer satisfaction. Employ critical thinking and problem-solving skills to analyze user concerns and provide appropriate resolutions, fostering a customer-centric approach. Maintain detailed and accurate records of user interactions, issues, and resolutions to facilitate efficient tracking and future reference. Collaborate with cross-functional teams to ensure a seamless resolution process and contribute to a positive overall customer experience. Collect user feedback during and after issue resolution to gauge satisfaction levels and identify areas for improvement. Requirements: Possess excellent communication skills with a soft-spoken and empathetic demeanor, ensuring a comfortable interaction with users. Demonstrate a high level of attentiveness to user concerns, actively listening and understanding their needs to provide tailored and effective solutions. Exhibit a strong commitment to customer satisfaction, aiming to exceed user expectations through responsive and personalized support. Display effective problem-solving abilities, analyzing issues and identifying innovative solutions to address user challenges. Work collaboratively with team members and other departments to share insights, and best practices, and contribute to the overall success of the CSAT team. Qualifications Minimum of 2-3 years of experience in customer service roles. Bachelors degree Any knowledge of excel, report creations is added advantageAdditional Information:Yasmeen- hidden_mobile & hidden_email

Keyskills :
Good Communication

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