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Sr. Customer Support Executive

2.00 to 3.00 Years   Delhi   07 Oct, 2024
BAADSHAH BROKING LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryFinancial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Role & responsibilitiesResolve customer issues and complaints by identifying the root cause, providing solutions, and following up to ensure satisfaction.Provide accurate information about products, services, and policies to customers.Document all customer interactions and transactions in the CRM system with precision.Collaborate with other departments to address and resolve complex issues or escalate as necessary.Maintain up-to-date knowledge of company products, services, and procedures.Assist in identifying areas for improvement in customer service and contribute to process enhancements.Participate in training and development programs to enhance skills and knowledge.Preferred candidate profile1. Outstanding Communication SkillsDemonstrated ability to communicate clearly and effectively both verbally and in writing.Excellent active listening skills to understand and address customer needs.2. Proven Problem-Solving AbilitiesStrong analytical skills to troubleshoot issues and provide practical solutions.Decisive and efficient in resolving customer concerns.3. High Level of Empathy and PatienceAbility to empathize with customers and handle challenging situations with patience.Experience in managing conflicts and de-escalating tense interactions.4. Technical ProficiencyFamiliarity with CRM systems and customer support tools.Basic technical skills to assist with product or service-related issues.5. Strong Organizational SkillsEffective time management and the ability to handle a high volume of customer interactions.Attention to detail in managing customer information and documentation.6. Adaptability and FlexibilityWillingness to learn and adapt to new processes, tools, and changes.Ability to handle diverse customer scenarios and adjust communication styles as needed.7. Professionalism and ReliabilityConsistent and dependable with a focus on maintaining a positive company image.Strong work ethic and punctuality.8. Positive AttitudeFriendly and enthusiastic approach to customer service and teamwork.Motivation to contribute to a positive and productive work environment.Baadshah Broking is an equal opportunity employer and encourages candidates from all backgrounds to apply.Feel free to adjust the content based on your companys specific needs and culture!Perks and benefitsPerks and Benefits1. Competitive Salary:Attractive base salary with potential for performance-based bonuses.2. Professional Development:Opportunities for career advancement and promotion.3. Work Environment:Positive and inclusive company culture.Collaborative and supportive team environment.Modern office facilities with amenities like free snacks, coffee, and comfortable workspaces.4. Job Security and Stability:Clear career progression path within the company.Supportive management and a commitment to employee well-being.Role:Customer ServiceIndustry Type:Financial ServicesDepartment:Customer Success,Service & OperationsEmployment Type:Full Time, PermanentRole Category:Customer Success, Service & Operations - OtherEducationUG:Any GraduatePG:Any Postgraduate

Keyskills :
customer servicecustomer service operationscustomer care

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