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Customer Service Executive

1.00 to 10.00 Years   Faridabad   31 Jul, 2026
Right Advisors Private Limited
Job LocationFaridabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Handle customer queries via chat and email in a timely and professional manner
    • Understand product workflows and guide customers with step-by-step solutions
    • Troubleshoot issues and provide accurate resolutions
    • Escalate technical bugs or complex issues to the internal team
    • Maintain proper records of customer interactions and issues
    • Collaborate with internal teams for faster resolution
    • Ensure high levels of customer satisfaction and support quality
    Tools & Platforms
    • Intercom (Customer communication)
    • Slack (Internal communication)
    • Linear (Issue tracking and bug management)
    Requirements
    • 13 years of experience in customer support (preferably in SaaS or tech products)
    • Excellent written and verbal communication skills in English
    • Ability to quickly learn and understand product workflows and user journeys
    • Strong problem-solving and analytical thinking skills
    • Comfortable working in a fast-paced environment
    • Ability to handle multiple conversations/tickets simultaneously
    • Must be comfortable working in US night shift
    Location Requirement
    • Candidates should be based inFaridabad or nearby areasand available for daily office commute ~DO NOT APPLY if unable to work from office
    What We Are Looking For
    • Strong learning ability and curiosity to understand the product deeply
    • Customer-first attitude with patience and empathy
    • Ownership mindset and proactive approach to resolving issues
    Why Join Us
    • Opportunity to work in a growing SaaS environment
    • Hands-on experience with modern support tools and workflows
    • Learning-driven culture with real ownership
    • Direct exposure to global customers

Keyskills :
internationalchatemail supportcustomer supportsupportclient

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