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Night Shift Customer Service Representative - Remote / Work from Home

Fresher Ghaziabad 09 Jul, 2026

Job Location	Ghaziabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Work from Anywhere in India | US Shift | GCC Setup Are you an experienced customer support professional with a strong background in international voice processes Were building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy, ownership, and efficiency.What Youll Do Handle inbound calls from US customers regarding ticket bookings, cancellations, refunds, disputes, and account-related concerns.Own customer grievances end-to-endfrom complaint registration to resolution.Maintain accurate customer records through CRM and ticketing systems.Deliver exceptional customer experiences while meeting quality, CSAT, and resolution KPIs.What Were Looking For 3 years of experience in Voice/BPO operations. Minimum 1 year in a US or International Voice Process. Experience in Insurance, BFSI, Credit Card Services, Claims Processing, or Grievance Management is highly preferred. Strong complaint resolution and escalation handling skills. Excellent spoken and written English with a clear, professional communication style. Experience with CRM platforms such as Salesforce, Freshdesk, or similar tools. Work Setup 100% Work From HomeUS Shift (Evening/Night Shift IST)Opportunity to be part of a growing Global Capability Centre (GCC) operation serving international customers.Fully remote role with international exposureOpportunity to work directly on customer experience for a global platform Work from Anywhere in India | US Shift | GCC Setup Are you an experienced customer support professional with a strong background in international voice processes Were building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy, ownership, and efficiency.What Youll Do Handle inbound calls from US customers regarding ticket bookings, cancellations, refunds, disputes, and account-related concerns.Own customer grievances end-to-endfrom complaint registration to resolution.Maintain accurate customer records through CRM and ticketing systems.Deliver exceptional customer experiences while meeting quality, CSAT, and resolution KPIs.What Were Looking For 3 years of experience in Voice/BPO operations. Minimum 1 year in a US or International Voice Process. Experience in Insurance, BFSI, Credit Card Services, Claims Processing, or Grievance Management is highly preferred. Strong complaint resolution and escalation handling skills. Excellent spoken and written English with a clear, professional communication style. Experience with CRM platforms such as Salesforce, Freshdesk, or similar tools. Work Setup 100% Work From HomeUS Shift (Evening/Night Shift IST)Opportunity to be part of a growing Global Capability Centre (GCC) operation serving international customers.Fully remote role with international exposureOpportunity to work directly on customer experience for a global platform

Keyskills :
customer supportSalesforcevoice processescomplaint resolutionescalation handlingCRM platformsFreshdesk

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