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Supervisor, Associate Operations Management

Fresher Ghaziabad, Uttar Pradesh 28 Oct, 2025

Job Location	Ghaziabad, Uttar Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

As a Supervisor, Associate Operations Management (US Back Office Operations) at McGraw Hill, you will be at the forefront of driving progress and contributing to the future of learning. Your role will be crucial within the Noida office, where you will lead a team of approximately 16 employees and contractors. Heres how you can make an impact:- **People Management**: You will oversee the full employee lifecycle for your team, including hiring, attendance management, performance evaluations, rewards, recognition, and applying progressive discipline when necessary. - **Process Compliance & Quality**: Ensuring all processes are clearly documented and consistently followed, conducting quality audits, and managing escalated situations. - **Team Communication**: Conducting regular team meetings to keep your team informed and aligned with business and departmental updates. - **Subject Matter Expertise**: Acting as a subject matter expert for your business unit or department initiatives, representing your team, and contributing expertise to broader discussions. - **Training & Development**: Facilitating onboarding and training for new hires to set them up for success from day one. - **Business Awareness**: Staying informed about upcoming changes to business offerings, company initiatives, policies, or product updates, and ensuring your team is prepared to adapt.**Important Prerequisites**:- Comfortable working from 6:30 PM - 3:00 AM IST, with flexibility to adjust to 5:30 PM - 2:00 AM IST during U.S. daylight savings time.- Ideal candidates should reside within 25 km of the office location in Noida. Exceptions may be considered for candidates within 40 km.- Cab facility for both pick up and drop off will be provided.**Qualifications**:- 5 years of proven experience in Operations Management within the IT/KPO/BPO industry for US/UK processes.- 3 years of experience in managing a team of agents.- Proficiency in Microsoft Office applications.- Strong written and verbal communication skills, attention to detail, and accuracy.- Ability to develop solutions through research and data-driven decision-making.- Good knowledge of Oracle and Salesforce would be highly advantageous.Join McGraw Hill to be part of a culture of curiosity and innovation, where you can own your growth and develop alongside us.,

Keyskills :
Operations ManagementPeople ManagementProcess ComplianceQuality ManagementSubject Matter ExpertiseBusiness AwarenessMicrosoft OfficeOracleSalesforceTeam Communication

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