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Assistant General Manager

13.00 to 22.00 Years   Gurugram, Delhi   15 Jun, 2025
Orbitouch Outsourcing Private Limited
Job LocationGurugram, Delhi
EducationNot Mentioned
SalaryRs 12 - 24 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales Support / MISSales / BD
EmploymentTypeFull-time

Job Description

    Location- Gurgaon sec- 18Profile- AGM CALL CENTERExperience- 13 YearsCtc- upto 30 Lpa (depends On interview)Job Responsibilities-To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.Thanks & RegardsHR.Pooja MaharaPh No:- hidden_mobileEmail Id:- pooja@orbitouch-hr.comOrbitouch Outsourcing Pvt Ltd

Keyskills :
domestic callingsales

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