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Information Technology Support Engineer

Fresher   Gurugram, DelhiDelhi, Faridabad, Ghaziabad, Noida, Bangalore, Chennai, Hyderabad, Pune, Mumbai City   04 Jun, 2026
NEWAGE TECH SOLUTION PRIVATE LIMITED
Job LocationGurugram, DelhiDelhi, Faridabad, Ghaziabad, Noida, Bangalore, Chennai, Hyderabad, Pune, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    User Support
    • Respond to support requests from employees or clients.
    • Diagnose hardware, software, and network issues.
    • Provide on-site or remote troubleshooting support.
    Installation and Configuration
    • Install and configure computers, applications, and related devices.
    • Set up operating systems, user accounts, and basic network settings.
    • Help with onboarding new users and preparing equipment.
    Issue Resolution
    • Repair or coordinate repairs for hardware and software problems.
    • Escalate unresolved problems to the right internal team.
    • Track tickets and make sure issues are closed within agreed timelines.
    Documentation and Reporting
    • Log all support cases and maintain accurate records.
    • Prepare reports, manuals, and solution notes.
    • Document repeat issues and create knowledge-base content when needed.
    Customer and Team Coordination
    • Communicate clearly with non-technical users.
    • Maintain professional relationships with clients and coworkers.
    • Work with internal IT, developers, and service teams to resolve problems.

Keyskills :
information managementsupport servicesengineering servicesengineering managementsupport analystsinformation technologyartificial intelligencemanagement

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