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Service Desk & Desktop Support Analyst

Fresher   Gurugram   02 Jun, 2026
ARTECH INFOSYSTEMS PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Title: Service Desk & Desktop Support AnalystLocation:DLF Cyber City Phase 2, 122002, Gurgaon Work Schedule: 6 Days Working | Rotational Shifts Employment Type:ContractJob SummaryWe are looking for a proactive and customer-focused Service Desk & Desktop Support Engineer to provide technical assistance and IT support to end users. The candidate will be responsible for troubleshooting hardware, software, networking, and end-user computing issues while ensuring high levels of customer satisfaction and adherence to SLA timelines.Key Responsibilities
    • Provide Level 1 / Level 2 technical support for desktops, laptops, printers, and peripheral devices.
    • Handle incidents and service requests through ticketing tools and ensure timely resolution.
    • Install, configure, and troubleshoot Windows operating systems and standard business applications.
    • Support Microsoft Office 365, Outlook, Teams, VPN, and remote access tools.
    • Diagnose and resolve hardware, software, and network connectivity issues.
    • Perform desktop imaging, software installations, upgrades, and patch management.
    • Manage user accounts, password resets, and access permissions through Active Directory.
    • Coordinate with internal IT teams and external vendors for issue resolution and escalation.
    • Maintain IT asset inventory and documentation of support activities.
    • Support conference room IT setups, video conferencing systems, and basic AV troubleshooting.
    • Ensure compliance with company IT policies, security standards, and procedures.
    • Provide remote and onsite support to users as required.
    Required Skills & Qualifications
    • Bachelors degree or diploma in Computer Science, Information Technology, or related field.
    • 1-4 years of experience in Service Desk / Desktop Support roles.
    • Strong knowledge of:
      • Windows 10/11 Operating Systems
      • Microsoft Office 365
      • Active Directory & Outlook
      • Basic networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)
      • Hardware troubleshooting for desktops and laptops
    • Experience with ticketing tools such as ServiceNow, Jira, or Remedy is preferred.
    • Good communication and customer handling skills.
    • Ability to work in rotational shifts and a 6-day work week.
    • Strong analytical and troubleshooting abilities.
    Preferred Certifications
    • CompTIA A
    • Microsoft Certified: Modern Desktop Administrator Associate
    • ITIL Foundation Certification
    Key Competencies
    • Customer-centric approach
    • Problem-solving skills
    • Team collaboration
    • Time management
    • Ability to work under pressure
    Additional Information
    • Candidates should be comfortable working from office in rotational shifts.
    • Immediate joiners or candidates with short notice periods are preferred.

Keyskills :
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