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Customer Service Advisor 2

Fresher Haryana 29 Aug, 2025

Job Location	Haryana
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

The Customer Service Advisor 2 position involves assisting customers across all channels to deliver customer value and success through support excellence and expertise regarding the BT Groups solution portfolio with some supervision. You will be responsible for implementing specific Customer Service management plans, creating value-based relationships with customers, gathering customer information, performing analysis to understand customer needs, and providing insight for efficient management of customer issues. This role also includes executing work covered by existing procedures to achieve team objectives and vision, as well as implementing continuous improvement opportunities to enhance customer service team processes.Key Skills required for this role include billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management.Our leadership standards focus on leading inclusively and safely, owning outcomes that benefit the broader organisation, delivering for the customer by executing brilliantly on clear priorities, demonstrating a strong commercial focus, embracing a growth mindset, and building diverse future-ready teams for individual and organizational growth.,

Keyskills :
BillingCommunicationComplaint ManagementContinuous ImprovementCustomer Relationship ManagementEscalation ManagementInformation ManagementIssue ResolutionProblem SolvingRequirements AnalysisStakeholder ManagementTechnical SupportTime Management

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Customer Service Advisor 2

Job Description

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