Technical Support Specialist with German and English

Job Description

Job Req ID: 46858Posting Date: 12/05/2025Function: ServiceLocation: Budapest or DebrecenShift Work:The role requires flexibility to work in scheduled shifts to ensure coverage across different time zones. Please note that this role requires colleagues to work in shifts and is based in Budapest OR Debrecen Office (with hybrid working element to it 3 days from the office and two days from home). Fluency in German is essential to be considered for this role.Why BTWeve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the worlds first telecommunications company. At our heart were a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward well offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If thats you and what youre looking for, wed love you to be part of our future.Key Responsibilities

• Handling queries from internal and external customers.
• Owning, driving, communicating, updating and proactively representing BT in all domains of activities.
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
• Provide process improvement input wherever possible.
• May do proactive jeopardy management.

Skills required for this roleSoft skills:

• Ability to meet the customers needs in line with the business requirements is a must.
• Working with a cooperative and positive attitude in group settings to achieve common goals is a must.
• Taking the responsibility and takes care of the consequences of making a decision.
• Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation.
• Good stress management skills in a fast-paced demanding field is an advantage.

Professional skills:

• ITIL and Cisco troubleshooting experience is an advantage.
• Customer support experience is an advantage.
• Fresh graduates are welcome.

Language skills:

• English on a fluent level is a must.
• German on a fluent level is a must.

Our leadership standardsLooking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.With over 175 years of heritage, BT is now the flagship business brand of BT Group. Weve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.Were a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DONT MEET EVERY SINGLE REQUIREMENTStudies have shown that women and people who are disabled, LGBTQ , neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. Were committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if youre excited about this role but your past experience doesnt align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.Locations: Building 31, Budapest, Hungary

Keyskills :
customer support experienceitil familiarity german fluency process improvement stress management skillstechnology infrastructure