hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Executive - Inbound

0.00 to 3.00 Years   Hyderabad   10 Mar, 2024
Bright Info Solution
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job PurposeTo support theContact Center section across the entire network by handling customers inbound calls and providing information on the various products and services processing flight and holidays reservations, modifications and cancellations promoting other ancillaries and services to maximize sales and enhance customers experienceensuring productivity is in line with set measures and companys adopted policies and procedures.Call/WhatsApp HR Surya 8222O1O182Key Result Responsibilities
    1. Handles customers enquiries, requests and complaints in a positive effective manner whilst ensuring companys branding and corporate image are reflected in a positive manner and as per approved quality standards.
    2. Responds to customers incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
    3. Provides accurate information about the companys products and services processes travel bookings, modifications and cancellations on reservations.
    4. Handles customers complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
    5. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
    6. Promotes the companys products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
    7. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
    8. Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
    9. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
    10. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
    11. Performs any additional responsibilities as advised by the Line Manager/Supervisor.
    Qualifications (Academic, training, languages)
    • High School/Diploma or equivalent.
    • Capable of using technology systems and tools such as Microsoft Office.
    • Good in English Languages (Non-English speakers to be considered based on Line Managers approval only).
    • No hearing or articulatory problems.
    Work Experience
    • No previous experience is required for this role any experience would be treated as an advantage.
    • Capability of understanding market trends and channeling them leading to effective customer care solutions
    • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
    • Capable of understanding customers problems and direct them in the right channel.
    • Ability to work for long hours and under pressure.
    • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
    • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
    Call/WhatsApp HR Surya 8222O1O182

Keyskills :
telecallingcustomer service operationscustomer relationshiptelecommunicationcustomer carevoice processcustomer support

APPLY NOW

Customer Service Executive - Inbound Related Jobs

© 2019 Hireejobs All Rights Reserved