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Service Desk Analyst 2

Fresher   Hyderabad   18 Feb, 2026
Harsco Corporation
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Helpdesk Technician, your role involves triaging helpdesk tickets, managing queues, resolving incidents, and ensuring timely closure of project tasks. You will provide remote technical support to end-users, including hardware/software installations and peripheral setups. Your responsibility will also include offering guidance on O365 applications to end-users.Key Responsibilities:- Manage helpdesk ticket triage, queue management, incident resolution, and project task closure within specified timelines- Provide remote technical support to end-users for hardware, software, and peripherals- Guide end-users on O365 application usage- Ensure IT Security compliance by maintaining required patch levels on servers and PCs through SCCM, anti-virus, and web filtering- Support mobile devices such as iOS and Android phones and tablets- Resolve multi-factor authentication (MFA) issues and enable users for MFA as needed- Troubleshoot and resolve hardware issues related to infrastructure and client equipment- Utilize monitoring tools to proactively identify and address infrastructure issues including servers, backups, network devices, bandwidth utilization, and network performance/availabilityQualifications Required:- Prior experience in helpdesk support and ticket management- Proficiency in providing remote technical support for hardware, software, and mobile devices- Familiarity with O365 applications and troubleshooting techniques- Knowledge of IT security practices, patch management, and monitoring tools- Strong problem-solving skills and ability to prioritize tasks effectivelyIn addition to the above, the job description does not contain any additional details about the company. As a Helpdesk Technician, your role involves triaging helpdesk tickets, managing queues, resolving incidents, and ensuring timely closure of project tasks. You will provide remote technical support to end-users, including hardware/software installations and peripheral setups. Your responsibility will also include offering guidance on O365 applications to end-users.Key Responsibilities:- Manage helpdesk ticket triage, queue management, incident resolution, and project task closure within specified timelines- Provide remote technical support to end-users for hardware, software, and peripherals- Guide end-users on O365 application usage- Ensure IT Security compliance by maintaining required patch levels on servers and PCs through SCCM, anti-virus, and web filtering- Support mobile devices such as iOS and Android phones and tablets- Resolve multi-factor authentication (MFA) issues and enable users for MFA as needed- Troubleshoot and resolve hardware issues related to infrastructure and client equipment- Utilize monitoring tools to proactively identify and address infrastructure issues including servers, backups, network devices, bandwidth utilization, and network performance/availabilityQualifications Required:- Prior experience in helpdesk support and ticket management- Proficiency in providing remote technical support for hardware, software, and mobile devices- Familiarity with O365 applications and troubleshooting techniques- Knowledge of IT security practices, patch management, and monitoring tools- Strong problem-solving skills and ability to prioritize tasks effectivelyIn addition to the above, the job description does not contain any additional details about the company.

Keyskills :
Queue ManagementInstallationHardwareSoftwarePeripheralsIT SecurityPatch ManagementSCCMAntiVirusiOSAndroidTroubleshootingMonitoring toolsServersNetwork devicesNetwork performanceHelpdesk Ticket TriageIncident ResolutionProject tasks closu

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