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Service Desk Associate 2

Fresher   Hyderabad, Telangana   26 Oct, 2025
Bell Techlogix India
Job LocationHyderabad, Telangana
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Level 1 Service Desk Associate, your role is vital in providing technical support and assistance to end-users. Your responsibilities will include:- Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team.- Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution.- Voice-based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively.- Escalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining ownership of the incident.- Documentation: Documenting all incident details, including steps taken to resolve the issue, in a knowledge base for future reference.- Adherence to SLAs: Meeting or exceeding service level agreements (SLAs) for incident response and resolution times.Qualifications:- Bachelors degree in Computer Science or a related field.- Relevant IT certifications (e.g., CompTIA A, ITIL, Microsoft Certified Professional) is a plus.- Previous experience in a Level 1 Service Desk role or similar IT support position.- Proficiency in troubleshooting Windows and/or Mac operating systems.- Strong verbal and written communication skills and a customer-oriented mindset.- Ability to work under pressure and meet deadlines.,

Keyskills :
TroubleshootingEscalationDocumentationWindows troubleshootingIncident ResolutionVoice based Technical SupportAdherence to SLAsMac troubleshootingVerbalwritten communication

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