Application Support Engineer

Job Description

S&P Global Market IntelligenceThe Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the syndicated loan ecosystemThe Impact: Loan Platforms is seeking a Support Engineer to join the Application Support Team. The role encompasses technical support for our portfolio of loan platforms applications. The person will work with an experienced global team to contribute to the quality and reliability of our support team.Whats in it for you: This position will suit candidates who enjoy both the technical and business aspects of developing, testing, and deploying software to a schedule in an environment of high visibility and transparency around deliverables, business needs, and customer value. You will interface with various business units in the planning of major functionality, analyzing business functional requirements to determine the scope of work, evaluating available application alternatives to support business needsResponsibilities: . Provide first and second line application and messaging support for internal and external clients.. Work on initiatives around proactive application health monitoring and reporting.. Demonstrate excellent written and oral communication skills, able to facilitate liaisons between not only own team members, but also product, development and infrastructure teams.. The successful candidate will need to able to apply exceptional technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and accurate manner.. Exposure to AWS will be an added advantageWhat Were Looking For: . 8+ years of experience with B Tech./ M Tech / MCA degree in an IT/ Computer Science or related course is a prerequisite.. Must have experience in application support, troubleshooting, client on-boarding and installation. Must have hands-on data research/modification experience using SQL. . Experience of XML and messaging platforms (i.e. WebServices, IBM MQ) preferred.. Fundamental understanding of networking principles and its practical uses.. Ideally have experience of working in the Finance Industry.. Commercial awareness. Knowledge of the Loan Trading and settlement business would be desirable.. Good understand of Application Support processes.. Candidate must display decent understanding of financial services industry economics, various asset types, interest calculations, etc.Personal competenciesPersonal impact . Strong analytical, investigative, and problem-solving skills.. Process oriented - adhere to and support compliant processes and controls. Must be confident, articulate, and fast learner . Willing to progress in an exciting, fast paced environment. Self-starter with a natural curiosity to learn and develop capabilities.Communication . Strong oral and written communication skills . Interpersonal skills and ability to work cooperatively with cross functional teams.Teamwork . Strong team player who is comfortable working on a variety of projects using diverse technologiesAbout Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the worlds leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, youll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand todays market, reach more customers, and shape the future of automotive mobility. S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets.S&P Global Engineering Solutions solves for tomorrows challenges today by transforming workflows and end-user experiences with data, insights and technology.-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. -----------------------------------------------------------20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Keyskills :
Application Support Engineer