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CRM After Sales

Fresher   Jalandhar, Punjab   29 Aug, 2025
Joshi Autozone Pvt Ltd Mercedes Benz
Job LocationJalandhar, Punjab
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Relation Manager, you will be responsible for the planning and execution of all Public Relations Management (PRM) activities with the aim of ensuring the highest level of customer satisfaction and customer retention. Your role will involve maintaining consistent Customer Relations Management (CRM) practices across divisions and different stages of the after-sales process. It is essential to implement effective customer life cycle communication strategies to enhance customer retention rates.One of your key responsibilities will be to develop countermeasures to address and eliminate negative feedback from customers in order to prevent similar issues in the future. Additionally, you will be required to provide feedback to the after-sales department regarding customer complaints or any other issues that could potentially impact customer satisfaction. Regularly capturing, recording, and monitoring customer complaints will be part of your routine, along with conducting root cause analysis of complaints from various sources.Your role will involve the implementation of action plans aimed at minimizing customer complaints and acting as the primary point of contact with customers for all complaint-related matters. You will also be responsible for handling dissatisfied customers who have raised complaints through various channels.This is a full-time position based in Jalandhar, Punjab, and requires a Bachelors degree. The ideal candidate should have at least 5 years of experience in customer relationship management, with a preference for 3 years of experience in the automobile industry. Proficiency in English is required for this role.Benefits offered include health insurance, internet reimbursement, leave encashment, and Provident Fund. The expected start date for this position is 01/09/2025, and the work location is in person.For further details or to speak with the employer, please contact 91 hidden_mobile.,

Keyskills :
Customer Relationship ManagementCustomer SatisfactionCustomer RetentionCRMCommunication

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