hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Officer

Fresher   Kochi, Kerala   24 Sep, 2025
VERTEX SECURITIES LIMITED
Job LocationKochi, Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Care Team Lead, your primary role will be to oversee and guide the customer care team to provide exceptional service through various communication channels like phone, email, and chat. You will be responsible for monitoring service quality and customer satisfaction metrics to identify areas for improvement and implement strategies accordingly. Handling complex or escalated customer issues with efficiency and professionalism will be crucial.Key Responsibilities:- Oversee and guide the customer care team to deliver exceptional service through phone, email, and chat.- Monitor service quality and customer satisfaction metrics to identify areas for improvement.- Handle complex or escalated customer issues with efficiency and professionalism.- Collaborate with other departments to ensure timely resolution of client concerns.- Design customer engagement and retention initiatives.- Maintain full compliance with regulatory requirements and internal service standards.Qualifications Required:- Bachelors degree in Business, Finance, or a related field.- Minimum of 5 years of experience in customer service management, preferably in broking, banking, or financial services.- Strong leadership and team management skills.- Excellent communication, problem-solving, and interpersonal abilities.- Working knowledge of trading platforms, stock market operations, and customer support tools is advantageous.The position is located in Ernakulam and offers Provident Fund, a day shift schedule, a performance bonus, and fluency in English is preferred. The work location is in person.,

Keyskills :
Customer service managementLeadershipTeam managementCommunicationStock market operationsProblemsolvingInterpersonal abilitiesTrading platforms

APPLY NOW

Customer Officer Related Jobs

© 2019 Hireejobs All Rights Reserved