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IT Helpdesk Analyst - Service Desk - 1st Line Support

Fresher   Kochi, All India   19 Jun, 2026
Aabasoft
Job LocationKochi, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:You will be responsible for providing technical support in IT related areas such as Domain, SSL, payment gateway, and email Management for both website and desktop applications. Your main tasks will include collecting client requirements, generating detailed reports, providing client support, acting as the initial point of contact for domain or website concerns, managing Plesk and C-panel, maintaining work logs, attending client meetings, and escalating issues to the concerned team.Key Responsibilities:- Collect and update client requirements for website and desktop applications- Generate detailed reports for technical assistance requests- Provide client support to resolve issues in both website and desktop applications- Act as the initial contact point for domain or website related concerns- Generate invoices for clients and perform follow-ups- Manage Plesk and C-panel- Maintain a working log with updates and completion dates- Attend meetings with clients to analyze and diagnose issues- Escalate issues to the concerned team and ensure resolution of ticketsQualifications Required:- Ability to prioritize and efficiently manage multiple tasks- Proficiency in using company help desk software- Bachelors degree in computer science or a related technology field is preferredAdditional Company Details:You are expected to have strong time-management skills and the ability to set reasonable deadlines. Excellent communication and interpersonal skills are essential for effective interaction with customers and clients. Role Overview:You will be responsible for providing technical support in IT related areas such as Domain, SSL, payment gateway, and email Management for both website and desktop applications. Your main tasks will include collecting client requirements, generating detailed reports, providing client support, acting as the initial point of contact for domain or website concerns, managing Plesk and C-panel, maintaining work logs, attending client meetings, and escalating issues to the concerned team.Key Responsibilities:- Collect and update client requirements for website and desktop applications- Generate detailed reports for technical assistance requests- Provide client support to resolve issues in both website and desktop applications- Act as the initial contact point for domain or website related concerns- Generate invoices for clients and perform follow-ups- Manage Plesk and C-panel- Maintain a working log with updates and completion dates- Attend meetings with clients to analyze and diagnose issues- Escalate issues to the concerned team and ensure resolution of ticketsQualifications Required:- Ability to prioritize and efficiently manage multiple tasks- Proficiency in using company help desk software- Bachelors degree in computer science or a related technology field is preferredAdditional Company Details:You are expected to have strong time-management skills and the ability to set reasonable deadlines. Excellent communication and interpersonal skills are essential for effective interaction with customers and clients.

Keyskills :
DomainSSLemail ManagementPleskCpanel

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