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Partner Service Manager

Fresher   Kochi, Kerala   24 Sep, 2025
Strada Global
Job LocationKochi, Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:Join Strada on a journey of endless possibilities where unlocking potential for every colleague is the foundation of everything they do. With the support, resources, and opportunities provided, you will work on meaningful projects spanning industries and regions, contributing to outcomes that matter.Key Responsibilities:- Act as a Trusted Advisor to clients, understanding their needs, and identifying additional service opportunities for Strada.- Manage end-to-end CLIENT and PARTNER relationships, including all escalations.- Prepare Service Review Deck for TPV countries, participate in implementation handover calls, and manage Year End Activities.- Accountable for managing all contractual service components and ensuring accurate and timely contract revisions.- Identify deviations from the contractually defined standard scope of service and manage the Change Request process.- Ensure an in-depth knowledge of contract Terms and Conditions for both CLIENT and PARTNER agreements.- Monitor client SLAs, manage invoicing, approve TPV invoices, and ensure completeness of monthly reports.- Act as a Single Point of Contact (SPOC) for the Account leadership team and handle critical operational escalations.- Support implementation of operational processes, ensure SLA reporting, and work with vendors for root cause analysis.Qualifications Required:- 3 years Degree/Diploma- Exceptional influencing skills, effective at managing both up and down the organizational chain.- Change management experience, experience in a complex matrix structure, and understanding of delivery models from a global delivery center perspective.- Highly flexible approach to working hours/travel, ability to identify and mitigate risks, and strong knowledge of MS Office tools.- Flexibility to support a global and fast-paced environment, attention to detail, and excellent written and verbal skills.Additional Company Details:At Strada, values such as Anticipating Customer Needs, Owning the Outcome, Challenging Ourselves to Work Smarter, Empowering Each Other to Solve Problems, and Caring About Our Work guide everything they do. They offer a range of benefits for health, wellbeing, finances, and future, supporting a diverse, equitable, and inclusive workplace where everyone feels valued and supported.Please note: This job description does not limit Stradas right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.,

Keyskills :
Change managementMS Office toolsInfluencing skillsDelivery modelsAttention to detailWritten

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