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Site Reliability Engineer

Fresher   Kochi, Kerala   19 Oct, 2025
Litmus7
Job LocationKochi, Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a candidate for the Production Application Support role at Litmus7, you will be responsible for providing support to customers across various time zones, requiring you to work 24x7 on rotational shifts. Your primary responsibilities will include:- Having knowledge of Production Application Support with a solid experience in level 2 support in eCommerce platforms.- Mandatory knowledge of Blue Yonder OMS or any other OMS platform.- Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools like AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Promethous, and NewRelic. Prior experience with NewRelic and PagerDuty will be advantageous.- Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deployments, Risk assessment, and mitigation planning.- Ability to lead P1 calls, communicate effectively with customers during P1 incidents, and proactively involve necessary stakeholders till Root Cause Analysis (RCA).- Familiarity with working with Postman and knowledge of building and executing SOPs, runbooks, and handling ITSM platforms like JIRA, ServiceNow, or BMC Remedy.- Collaboration with the Dev team and cross-functional teams across different time zones.- Capable of generating WSR/MSR reports by extracting information from ITSM platforms.In addition to these responsibilities, please note that Litmus7 is dedicated to protecting and supporting its customers across time zones, making it a challenging yet rewarding work environment.,

Keyskills :
MonitoringLoggingDashboardingReport generationAppDynamicsSplunkDynatraceITIL frameworkAlertsIncident managementChange managementCABRisk assessmentSOPsJIRAServiceNowBMC RemedyCollaborationProduction Application SupporteCommerce platforms

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