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SRE Level 2 Engineer

Fresher   Kochi, Kerala   28 Oct, 2025
Litmus7
Job LocationKochi, Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    In this role at Litmus7, you will be responsible for providing Production Application Support to customers across different time zones. Your key responsibilities will include:- Must have solid level 2 support experience in eCommerce platforms.- Knowledge of Blue Yonder OMS or any other OMS platform is mandatory.- Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools such as AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prome, and NewRelic.- Familiarity with NewRelic and PagerDuty is beneficial for this role.- Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deployments, Risk, and mitigation plan.- Ability to lead P1 calls, communicate effectively with customers, and actively engage in RCA efforts.- Experience working with postman.- Knowledge of building and executing SOP, runbooks, and handling ITSM platforms such as JIRA, ServiceNow, and BMC Remedy.- Collaboration with Dev teams and cross-functional teams across different time zones.- Capable of generating WSR/MSR by extracting tickets from ITSM platforms.Please note that this position may require you to work 24x7 due to the nature of customer support in different time zones.,

Keyskills :
MonitoringLoggingDashboardingreport generationAppDynamicsSplunkDynatraceITIL frameworkAlertsIncidentchange managementCABSOPJIRAServiceNowBMC RemedyProduction Application Supportecommerce backgroundBlue Yonder OMSAlertingDatadogCloudWa

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